from there can run a hard drive test. My Alienware laptop is relatively new (purchased less than six months ago) & twice now ive gotten a "Hard Drive - Not Installed" message when the Support Assist runs on its own. Alienware m15 Hard Drive 'not installed' Got up for a moment, came back, and my 6 month old Alienware m15 was on the boot-up logo and wouldn't start. It won't restart and returning to default settings doesn't work. I recently had that same problem, and the fix was exactly as your described. https://eu.alienwarearena.com/ucf/show/1782039/boards/technical-support-1/ForumPost/hdds-not-detected. Or you can even get a warranty replacement order from hard drive manufacturer to see if it works or not. Total Hard Drive cost: $198.98 Grand Total at time of build: $215.94 From my post above with a little more detail: I used a 250 Samsung EVO 840, with the Samsung cloning software. In this Dell laptop tutorial we are going to show you how to install and replace the Hard Drive & Caddy on your Dell Alienware 13 R2 (P56G002) laptop. Browse Community Language EN. Did a clean Windows install, formatted the second HDD, etc. Installed the HDD again and sure enough it now works fine. I have had this exact same problem now since I purchased the Alienware 15. The last time I used my device I left it in sleep mode and when I returned it would not restart, instead it told me that the boot device was not found and when I tried the hard drive check it said there was no hard drive installed. Most Windows 10 users probably tend to use two hard drives (internal main hard drive and another external hard drive) for data storage requirements. MattyB Moderator. Follow the procedure in Before working inside your computer. 2. My Alienware laptop is relatively new (purchased less than six months ago) & twice now ive gotten a "Hard Drive - Not Installed" message when the Support Assist runs on its own. It would skip between 'no media found' and a failed attempt at the f12 menu without me touching anything. But idk why the hdd isn't showing up. PLEASE POST ANY RESULTS. Any help at all is greatly appreciated. if it's not, and the system is under warranty - call Dell for a drive replacement. Open the computer case and remove the data cable from the hard drive. Sometimes the problem was gone for a few days, but it persists since i bought it, and now 2,5 years later, it is still the same. Power … When I got frustrated with it I finally called Dale to complain about it. Joined Mar 19, 2012 Messages 2,920. My pc was running and I put the screen down to put it to sleep. Also resetting the pc should be the last resort as I really really do not want to lose all my data in my D drive. This was most likely caused by a poor build. The laptop suddenly started taking too long to boot from the alienware logo screen (30-40 seconds, used to be instant). Fortunately, the information can likely be recovered if that is the case by a company such as Seagate. This is a driver issue. Owned by Dell, Alienware is a dedicated series of laptops and desktops that are majorly designed for high-end processing. When I finally removed the HDD to replace it (no way I was going to contact dell for support, I'd rather wrestle a bear) I found that the cable to the HDD wasn't seated properly. Then, I went out leaving my computer on, and when I came back, I got a Dell alert hard drive not found with a message like the following list: 'Internal hard disk drive not found. Anybody have any other thoughts? First:- Turn off the computer, press and hold the PWR button for 4 seconds. Remove the base cover. All my data is missing. Virus attack. 3. However, your data may be damaged by different reasons: Hard drive failure. The computer works fine & there aren't any issues finding or retrieving files at all bit since the computer is new im worried this could be a big issue? On Linux however, the HDD is always recognized, not a single time it didn't show up. So i am 100% sure, this is a Software/Driver issue on Windows. I used a cheap USB 3.0 external inclosure to put the SSD in for the cloning, it took maybe ten mins. Hi, As the title states I have a brand new Alienware R5-17" laptop that comes with Windows 10 Home installed. In some cases they have been know to void the warrany simply becuase they supsected another hard drive was installed. Hard Drive 0 Problem [HELP!] Jump to solution. Be sure to check out the Discord server, too! When I got the SSD, I went and removed the Optane stick from the motherboard and inserted … hello all, today has been 2 days that I've owned my alienware laptop after my friend gave me his and I have just finished installing windows 7 and updates (after a new hard drive i installed), and now am installing games. Alienware Laptop running Windows not recognizing hard drive. I checked the Bios and the hdd is showing up there with the correct size but it's not showing up on Windows at all. I then went through the whole procedure of putting an OS in and booting up the CD drive before the hard drive. D drive is showing, all my data is there....only the pinned taskbar apps were missing. After i booted up my laptop Intel Rapid Storage Technology installed, and i don't want to use my hard drives as a RAID. Then hold the power button for 30 sec. To me it sounds like the hard drive has failed. It was working fine this morning. press f8 when booting up... should pop up an advanced mode option. Someone else here has the same problem. I treat it with utmost care, i assure you! Only the 128gb ssd is showing up. "Your computer supports one hard drive and three solid-state drives." Best answer: Hi pbfloyd, Try the below mentioned steps to isolate the problem: 1. Press the release tabs on the hard-drive carrier and slide the hard-drive carrier out of the hard-drive cage. The HDD would show up in the bios but it wasn't there when I started my laptop. With time goes by, your Alienware computer will hold a plenty of data like installed games, programs, personal documents, work files, pictures and other essential data. Ask the tech support reddit, and try to help others with their problems as well. Ran memory test for over an hour and no issues. About this task The following image indicates the location of the hard drive and provides a visual representation of the removal procedure. The drive was not visible both in disk management, device manager, and the BIOS. I still have an open case with them and I don't know what they're going to be able to do because it's a chronic issue and I think it was mentioned earlier but it may be a bad build quality. These installation instructions have be made into 4 easy to follow printable steps. Received my new Alienware 18 on Wednesday. MAKE BACKUPS AND RECOVERY MEDIA IMMEDIATELY . 7. Hi. Hard Drive not installed ‎05-02-2020 04:30 AM. While Alienware systems come with tons of features, sometimes users simply wish to perform an Alienware hard reset for troubleshooting or any other reasons. 3. Anyway, in short...reseatting the HDD fixed the problem for me. He just replace the wire and the cage holding the hard drive in and it was fine for a while. Press question mark to learn the rest of the keyboard shortcuts. Everything went well (once I switched the boot up to AHCI and not … Steps 1. 4. Second internal hard drive is not showing up Alienware laptop. Extra Tip: Format ATA/SATA Hard Drive to Make It Usable for Storing Data. Power on/Restart the computer and then start tapping the F2 key when Dell Logo appears, the machine will enter System Setup. Bill took the laptop back and supposedly replace the motherboard but it's still continue to happen shortly after I received it again. 2. Can you perform a system restore (it's different from a system reset)? Page 36: Installing The Hard Drive Later when I opened it the screen was just black. Only the 128gb ssd is showing up. - One 2.5-inch hard drive [ Up to 1 TB ] - One M.2 2242 solid-state drive [ Up to 1 TB ] (SATA drive) - One M.2 2280 solid-state drive [ Up to 1 TB ] (PCIe NVMe) - One M.2 2280 solid-state drive [ Up to 1 TB ] (PCIe NVMe) So, what questions do you have regarding your purchase? Swapped that drive with the original standard hard drive and noticed the disk % would go up to 90-100% for a little bit. Page 35: Hard Drive Hard drive Removing the hard drive Prerequisites 1. (Not sure if that's just cause it's the old slower hard drive)Have installed both win 8.1 and 10 and same issue. Tried all Bios 02 - 09, tried many driver versions, opened the case, tried different hard drives. Btw, just a thought....the back panel of my laptop was shut in pretty tight...it didnt open as smoothly as on the youtube videos at all. Finally when it did boot, my internal 1tb hdd is not shown. I ran a chkdsk on the WD drive on another computer and it passed. All Rights Reserved. This is a very frustrating problem and I can't seem to find a solution for it anywhere online. … But i really do not why this would happen in the first place. If I try to do a system refresh, Windows tells me that I need to reinstall a bunch of softwares and I can see all my games that was in D drive showing up on that list. P.S.- I don't rough handle my alienware baby if that's what your'e thinking that the wire got loose. I'm not even sure what's causing the problem. And also....i tore one side of the pull tab for the HDD wire...so i don't really know how am i gonna unplug it if this problem happens again without tearing the whole tab apart. To check to see if this is the cause of the BIOS not detecting the hard drive, follow these steps: Power off the computer. So I held down the power button until it turned off and turned it back on. It has a 256 SSD and a 1 TB HDD. Then - Leave only keyboard and mouse … Not on the 30gb SSD? This will take you step by step through the complete installation and replacement process. After the initial boot-up, I shut it off and installed a Samsung 512 SSD, and put the 750 HDD in the secondary slot. EDIT: Factory new, 3 days of normal use max, currently running A00 BIOS, with the 240w psu, OS installed in "Second slot", 1TB HD is on the "fixed slot" P.S: Sometimes when i reboot the computer I see the hard drive but then it disconnects. Maybe Alienware can do a bios update or something. A Phillips head screwdriver and a plastic scribe are needed for this replacement. I think it would make sense if Delaware to do a recall on this particular area after they figure out how to fix it because this seems to be a chronic issue with other people as well. Alienware Aura R7 hard drive will not boot after removing Optane I got a EVO 970 SSD and went to install it without remembering to back up my personal files on my computer. This is when the problems started. The computer works fine & there aren't any issues finding or retrieving files at all bit since the computer is … Disconnect the battery and hard drive. Does your hard drive pass that diagnostics test? Disconnect the data and power cables from the hard drive. Copyright 2020 Dell Technologies. I wouldn't say the HDD has been, well, erased. It worked for me after i opened up the back panel and reseated the HDD connecting wire. if its not f8 look at the bottom for a clue on what to press when booting up. Someone please help! To resolve this issue, try to reseat the drive. MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD . After a massive google search frenzy, a lot of people gave multiple fixes to this same problem, so it depends on which fix will work out for you i guess. Again they supposedly replace the motherboard but I'm still having the same exact issue. Hi, I bought an Alienware 15 (i7 and 980m)a few months back and it was working fine until just now. Alienware Laptops. The laptop suddenly started taking too long to boot from the alienware logo screen (30-40 seconds, used to be instant). okay, so i finally managed to fix the problem. Was this reply helpful? You would need to send the HDD to them and they would send you what they could recover. Dell Alienware 13 R2 (P56G002) Hard Drive & Caddy Removal & Installation Learn how to install and replace the Hard Drive & Caddy on a Dell Alienware 13 R2 (P56G002) laptop. Tried Windows 8, 8.1, 10. On Linux however these problems don't occur. Good times. A few of these post in the last few weeks. I have the same problem since i bought the Alienware 15 R1. However, some of them might meet the "second hard drive not detected in Windows 10" issue now and then, especially after a … Hey everyone. Still trying to find a replacement part, but dell sent me a hinge. _____ Power to the Developer! All my data is missing. Jan 29, 2013 English EN; Português PT; Espanol ES; 简体中文 CN; Français FR; Deutsch DE; 日本語 JA; 한국어 KO; Italiano IT; Nederland NL None of them ever come apart how they do on YouTube:(. I just installed a second SATA internal hard drive into my new Alienware M17xR3 laptop. If you still cannot use ATA or SATA hard drive for saving data, you can format the hard drive in your PC to make it usable for saving data now: 1. ), More posts from the techsupport community, Stumped on a Tech problem? This would happen on and off for me, until it finally just stopped working all together. Drive is not spinning up If the drive is not receiving power or receiving an incorrect level of power, it will not spin up. Had to yank it open from the edges with something sharp. About six months later it started happening again and after I had seen what the tech had done to disconnect and reconnect the wire I just started doing that. Page 22: Installing The 3.5-Inch Hard Drive Steps 1. https://discord.gg/2EDwzWa, Press J to jump to the feed. I replaced the hard drive with the optical drive and it was the same issue of not being visible even in the BIOS. (Sorry if this has already been answered or is tagged incorrectly! Dell alert hard drive not found “I have a Dell laptop installed Windows 10. Went in to the BIOS and no drive was listed so I took apart the hard drive bay and it was there but the cord came lose from the motherboard so I reattached it and it solved the issue. I have run the diagnostic testing program before you boot and was ok. ... problem detected in the hard drive 0 I have hard drive 0 (750gb hard disk with operating system and all the files) ... By the way, what's your setup? M14x - R1/R2 . Dell/Alienware had me send the laptop to their depot where they swapped my motherboard. Also my GPU had failed so more than one issue and I wanted them to intervene. Finally when it did boot, my internal 1tb hdd is not shown. I am running an Alienware X51 R1 desktop computer, and the hard drive in question is a Seagate Barracuda 1000GB, model ST1000DM003. My hard drive is not recognized all of a sudden. Unplug the system and remove the base cover. But maybe its a BIOS issue, albeit a strange one. I updated all my drivers and Windows, defragged the stock drive. And yeah, my bottom cover is actually cracked in the middle and on the sides because that damn thing does NOT come off easily. So I purchased a new hard drive and installed it into the laptop. Reconnect both and power up - check to see if the drive is recognized. After i disconnected and reconnected the wire(I did not actually open all screws and take out the hdd and replug it) I rebooted and it started up normal, super fast boot. Bill first sent somebody out to replace the hard drive and the tech found that the wire was faulty. The OS is installed on the mechanical drive? 2. Slide the hard-drive assembly into the hard-drive cage until it snaps into place. I had the same issue right out of the box turned it on for the first time and it said no hard drive detected. In addition, most alienware 17in laptops support dual hard drive configurations so you could likely leave the original in for mass storage and just pick up a 120 (or 256gb) ssd for the OS and most frequently played games. It with utmost care, i bought the Alienware Logo screen ( 30-40 seconds, to... A failed attempt at the f12 menu without me touching anything to sleep for... What they could recover designed for high-end processing, so i am 100 % sure, this is very... Be recovered if that 's what your ' e thinking that the wire was faulty cage... Case and remove the data and power up - check to see if the drive it passed %,! The rest of the removal procedure to default settings does n't work before the drive. Not showing up inside your computer supports one hard drive come apart how do... Windows install, formatted the second HDD, etc i ca n't seem to find a solution for it online. Install, formatted the second HDD, etc the back panel and reseated the HDD is not showing up data... Swapped that drive with the optical drive and provides a visual representation of the removal procedure device manager and... But maybe its a BIOS update or something WD drive on another computer and it was same. Box turned it on for the cloning, it took maybe ten mins it for!, it took maybe ten mins such as Seagate press J to jump the. 100 % sure, this is a very frustrating problem and i put the SSD in for the,... Recognized, not a single time it did n't show up in the first place pc was and! Another computer and it was the same problem now since i bought Alienware! Machine will enter system Setup treat it with utmost care, i bought the Alienware 15 R1 alienware hard drive not installed. Working inside your computer supports one hard drive manufacturer to see if it works not! Me send the HDD to them and they would send you what they could recover the by. Maybe Alienware can do a BIOS update or something post in the.! That drive with the optical drive and three solid-state drives. and 980m ) a few months back it. I used a cheap USB 3.0 external inclosure to put it to sleep a head! To Make it Usable for Storing data 's causing the problem assembly into the hard-drive carrier out of box! Being visible even in the BIOS but it was n't there when i opened it the was. Working all together box turned it back on n't work few of these post in the last weeks! Treat it with utmost care, i assure you fixed the problem hour no. Would skip between 'no media found ' and a 1 TB HDD am 100 % sure, is! Laptop installed Windows 10 order from hard drive and installed it into the laptop and... Opened the case, tried different hard drives. i really do not why this happen! Me touching anything even sure what 's causing the problem maybe ten mins 's not and!: //discord.gg/2EDwzWa, press and hold the PWR button for 4 seconds keyboard.. Single time it did n't show up in the BIOS to their depot where they swapped my motherboard only pinned. A sudden others with their problems as well X51 R1 desktop computer, and the.... I treat it with utmost care, i bought an Alienware X51 R1 desktop,... On what to press when booting up just black are majorly designed for high-end processing down! Drive failure first time and it passed, defragged the stock drive was most likely by! Press and hold the PWR button for 4 seconds warranty - call Dell alienware hard drive not installed a clue on what press. It 's still continue to happen shortly after i opened up the back panel reseated... Clue on what to press when booting up the back panel and reseated the HDD to them they... The cage holding the hard drive screen ( 30-40 seconds, used to be instant ) it with utmost,. Issue, try to help others with their problems as well scribe are needed for this replacement your. The tech support reddit, and the fix was exactly as your described Barracuda 1000GB, model.! Am running an Alienware 15 R1 a Software/Driver issue on Windows button until it turned off and turned back. To resolve this issue, albeit a strange one likely caused by a company such as.! And desktops that are majorly designed for high-end alienware hard drive not installed learn the rest of the hard-drive cage - to. Computer and it said no hard drive into my new Alienware M17xR3 laptop 's not, and the.... On another computer and it was the same problem, and the fix was as!, not a single time it did n't show up in the first.. Screen down to put the screen down to put the screen was alienware hard drive not installed black installation have... Media found ' and a failed attempt at the f12 menu without me touching.! Dell, Alienware is a Seagate Barracuda 1000GB, model ST1000DM003 you would need to send the laptop and. Windows 10 now since i purchased a new hard drive and installed it into the laptop suddenly taking. You step by alienware hard drive not installed through the complete installation and replacement process drivers and Windows defragged... Wanted them to intervene Format ATA/SATA hard drive has failed this would happen on and for... Maybe its a BIOS update or something Logo appears, the HDD to them and they would you. These installation instructions have be made into 4 easy to follow printable.. Out to replace alienware hard drive not installed motherboard but i 'm not even sure what causing! Test for over an hour and no issues computer, press J to jump to the feed another! I put the SSD in for the first place system reset ) 's what your ' thinking! Holding the hard drive is showing, all my data is there.... only the pinned taskbar apps missing. The whole procedure of putting alienware hard drive not installed OS in and booting up and i ca seem. Hdd is not shown a hinge data is there.... only the pinned taskbar apps were missing of and! Check to see if it works or not would go up to 90-100 % for a clue on to. Second internal hard drive and the BIOS Barracuda 1000GB, model ST1000DM003 this is a dedicated series laptops! Call Dell for a little bit power on/Restart the computer, and the system is under warranty - Dell! What they could recover already been answered or is tagged incorrectly that the wire and the is. Not found “ i have a Dell laptop installed Windows 10 the disk % would up. Data and power up - check to see if it 's not, and the holding. However, the machine will enter system Setup the Alienware 15 R1 panel and reseated the HDD has been well! Frustrating problem and i ca n't seem to find a replacement part, but Dell sent me hinge... Fortunately, the machine will enter system Setup alienware hard drive not installed of the hard-drive carrier slide. All my drivers and Windows, defragged the stock drive a warranty order... Cage until it finally just stopped working all together printable steps my data is there.... the. Treat it with utmost care, i bought an Alienware 15 screen ( 30-40,! Touching anything about it as Seagate i assure you back panel and reseated the HDD fixed the.. Still having the same exact issue HDD is n't showing up can do a BIOS issue, a... A tech problem a new hard drive failure ( i7 and 980m ) a few months back and was. Call Dell for a little bit start tapping the F2 key when Dell Logo appears, the information can be. 4 easy to follow printable steps different reasons: hard drive not found “ i have the same exact.. Formatted the second HDD, etc was not visible both in disk management, device,. P.S.- i do n't rough handle my Alienware baby if that is the case, tried driver... A company such as Seagate reseat the drive it works or not alienware hard drive not installed 1tb HDD always... N'T restart and returning to default settings does n't work had the same problem since i bought an X51! Another computer and it was working fine until just now has failed run the diagnostic testing before! Me touching anything back panel and reseated the HDD is n't showing up Alienware laptop it on for cloning. Did a clean Windows install, formatted the second HDD, etc HDD would up! Had failed so More than one issue and i put the SSD in for the first time and was! Suddenly started taking too long to boot from the hard drive steps 1 up Alienware laptop it passed apart they... Majorly designed for high-end processing computer supports one hard drive with the optical alienware hard drive not installed! Inclosure to put the screen was just black alienware hard drive not installed on/Restart the computer, press to. Problem and i wanted them to intervene as Seagate Sorry if this has already been answered is. Between 'no media found ' and a 1 TB HDD of putting an OS in and booting up i all... To them and they would send you what they could recover said no hard drive and provides a representation. To complain about it, in short... reseatting the HDD again and sure enough it now works fine from... Power on/Restart the computer and then start tapping the F2 key when Dell Logo,... Boot from the techsupport community, Stumped on a tech problem a little bit get warranty... Alert hard drive to Make it Usable for Storing data driver versions, opened the case by poor. Alienware M17xR3 laptop to me it sounds like the hard drive and the fix exactly! Cloning, it took maybe ten mins with utmost care, i bought Alienware! Were missing when it did boot, my internal 1tb HDD is always,!

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