Below you'll find our how-to section that will guide you through each section of a Support Engineer resume. Proficient in on of the following: Map-Reduce, Zookeeper, HBASE, HDFS, Pig or Hive, Python, and shell scripting; experience with Chef a plus, Be able to read java code, and basic coding/scripting ability in Java, Perl, Ruby, C#, and/or PHP (Object Oriented Programming experience), Open to working non-standard hours (no night shifts) including a Sun-Mon or Fri-Sat weekend, Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering or a related field, or equivalent experience (4+ years), 3+ years of experience in Windows Server administration and related services (Active Directory, DNS, IIS, MSSQL), 3+ years of experience in networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN), Exposure to Cloud computing (AWS, Azure, OpenStack), Expertise with IPsec, VPN, Load Balancing, RRAS, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools, Experience with programming / scripting (Batch, VB, PowerShell, Java, C#), Troubleshoot highly complex issues and identify root cause to resolve an issue or crisis, Support automation solutions for source, deploy, pipeline, configuration management, Develop trending and metrics to drive orchestration, Implement and maintain proactive monitoring systems to support troubleshooting and drive optimization, Architect and deploy consumable services – logging and patching, Ensure the health of the service meets defined service level expectations, 5+ years of experience in technical position, Excellent knowledge of Hadoop (Cloudera), EMR, DynamoDB (Cassandra), or similar, Knowledge of JVM performance monitoring and tuning, Knowledge of Map-Reduce, Zookeeper, HBASE, HDFS, Pig, Hive, Expert knowledge of Hadoop 1 & 2 architectures and administration and support, Expert knowledge in Spark and understanding of DAGs a plus, Be able to perform Shell scripting experience with Chef or Puppet, Be able to read Java code, and basic coding/scripting ability in Java, Scala, Python, Perl, and/or Ruby, Database experience (MySQL, Postgreql, Oracle), Amazon Web Services is hiring. Installed and configured Worldox mobile and web solutions. Writing a great DevOps Engineer resume is an important step in your job search journey. Provided technical assistance for all cloud operations. And same for supportability! Documented detailed technical designs for cloud deployments. Professional with 6 years of experience in IT industry comprising of build release management, software configuration, design, development and cloud implementation. You hope to catch the IT director’s eye like a 1 in a string of 0s.. That's where an IT resume objective or resume summary.. Tag - cloud support engineer resume sample. Apply to Cloud Engineer, Support Engineer, Customer Success Manager and more! ), Demonstrated proficiency in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Java, Perl, Ruby, C#, and/or PHP), Demonstrated excellent oral and written communication skills, Proficient in speaking and writing the English language, Open to working weekend shifts as needed (no after hours or on call shifts), Open to working non-standard schedule including a Sun-Mon or Fri-Sat weekend. RESUMES AND COVER LETTERS A resume is a brief, informative summary of your abilities, education, and experi-ence. Seeking a position of Cloud Support Engineer in an IT environment where I can use my excellent cloud computing abilities in developing and managing virtual environments and be beneficial for my company. April 5, 2017. Support Engineer. Senior Cloud Support Engineer… You think of hard and complex support situations as opportunities to learn, You follow industry trends and constantly think and re-thing how to put this in practice, You love software and you’re in crush love trio with PaaS and IaaS, You’re fast learner and even if you don’t know anything you grasp the opportunity to learn and apply, You hold BSc degree in Computer Science or related technical field, Atleast 5 years experience in hands-on production administration of large system environment, Knowledgeable in using and navigating within a Linux environment, Ability to do high level debugging and problem analysis by examining logs and running unix commands, Demonstrated experience with open source products, Knowledgeable in how Domain name Service (DNS) works, Knowledge of virtualization and Amazon Web Service (AWS) / Softlayer, BS/MS or equivalent in computer science or electrical engineering, Provides technical assistance on Citrix products to customers of small to medium size, scope, and/or political complexity - via phone, email and/or remote access, Performs problem analysis and isolates problems of minimal to moderate complexity, with general instruction and oversight from technical leads and/or management, Participation in a 24x7 on duty rotation is required, Must possess a Degree/Dip in Science, Computing, Information Systems or equivalent experience, Possesses good problem solving and analytical skills, Are passionate about technology and naturally curious about cloud-centric virtualized world, Want to work on diverse products, each requiring different technologies, methodologies and approaches to troubleshooting, Love to continuously learn and improve through external/internal courses, mentoring or on-the-job training, Are passionate about technology, and what the future holds in this cloud-centric virtualised world, Publishes articles on moderately complex technical support issues in Citrix's Knowledge Centred Support systems and reviews others' articles, At least one year of experience in a technical customer support environment or field experience, Ability to understand technical issues and apply technical concepts, Ability to work both independently and well with others, Outstanding problem-solving skills with an eye for details and the desire to problem solve, Bachelor’s degree in Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field, or equivalent work experience, Experience configuring software-based IPSEC- and SSL-based VPN solutions, such as OpenSwan, Openvpn, Yyatta, IPsec-tools/racoon, Quagga, Windows2008R2, and PFSense, Excellent network analysis fundamentals and robust troubleshooting skills including Iperf, MTR, Routing Protocols, SSH, Network Monitoring and other Troubleshooting tools, Open to working weekend shifts (Tuesday-Saturday or Sunday-Thursday, 7AM or 10AM start times), Experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra or Riak, Experienced with linux system monitoring and analysis, Strong Linux system administrator skillsNetworking (DNS, TCP/IP), Understanding of distributed computing environments, 4+ years of experience in a technical position, Experience with web servers (Apache, Nginx HAproxy or IIS), Experience configuring software-based IPSEC and SSL based VPN solutions, such as openswan, openvpn, vyatta, ipsec-tools/racoon, quagga, Windows2008R2, and PfSense, Experience scripting or developing in at least one of the following languages (Ruby, Python, PHP, JavaScript (and JSON),etc), Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP/IP, Strong experience and Interest in information security and a desire to learn techniques and technologies such as application security, cryptography, threat modeling, penetration testing, etc, Expertise with network and security tools especially Linux-based tools, packet capture tools, etc. Participated in migration of … Confidential, NYC, NEW YORK . Assist in daily support … Cloud Support Associate, 01/2017 to Current Amazon Web Services – Seattle, WA. Maintained email accounts, VPN user details and change requests. Let’s look at the differences: Example IT Resume Summary Statement . Experience configuring and supporting IPSEC-based VPNs and IPSEC-capable devices such as Cisco ASA, Cisco ISR, Juniper JUNOS, Juniper ScreenOS, Yamaha, Fortinet, Sonicwall, Exposure to Virtualization (VMware, Xen, Hypervisor), Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, VPC, VPN, Direct Connect, Route53, Expertise with IPsec and SSL VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools, Experience with various routers and firewall appliances from: Cisco, Juniper, SonicWALL, Checkpoint, Watchguard, Palo-Alto, etc, Certification: CCNA R&S or Security, CCNP R&S or Security or equivalent, Strong knowledge with BGP (preferred) or any other dynamic routing protocol, Customer service experience / strong customer focus, Self-starter who is excited about learning new technologies on a daily basis, Experience with iperf, MTR, traceroute, dig, Experience in at least one of the following languages: Java, .NET, Node.js, PHP, Python, Ruby, Familiarity with 1 or more version control (Git, Perforce, SVN, TFVC), Chef/Puppet experience or DevOps background, Demonstrated proficiency in systems administration (Linux/Windows), network administration (DNS, IPsec, BGP, VPN, Load Balancing), Open to working shifts (morning, mid-afternoon, or evening; M-F, Su-Th or Tu-Sa), Define and/or refine hardware requirements and selected designs, balancing raw up-front dollar cost with operability and TCO, from the data center infrastructure up specify and participate in the development and delivery of operability-related features such as system health monitoring, diagnostics, repair, and other self-healing automation, Demonstrated proficiency in Linux, hands on and related debugging, Minimum of two years support engineering or system admin experience, Experience running services on Linux/Unix, Some programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP), 2+ years of experience in a technical position, Experience configuring software-based IPSEC- and SSL-based VPN solutions, such as openswan, openvpn, vyatta, ipsec-tools/racoon, quagga, Open to working shifts (morning, mid-afternoon, or evening), 3 + years of experience in a technical position, Experience configuring and supporting IPSEC and SSL VPNs on routers/firewalls from major vendors (Cisco, Juniper, Checkpoint, Brocade etc. Experience with automated deployment and integration of Azure both cloud and on-premises; familiarity and/or experience with Microsoft … / OAuth, Experience with push notifications, APNS and GCM, No specific requirements about major, in IT, engineering, science and other relevant disciplines are preferable, Sound language skills in both Japanese and English languages, Good knowledge in Business Application is a plus, Demonstrated problem solving/analytical skills, Willing to learn new knowledge and take challenging tasks, Able to handle multiple tasks in parallel, Excellent communication skills to successfully engage with customers, Understand the concepts of virtualization and cloud computing, Broad experience analysing, troubleshooting and providing solutions for technical issues, Strong multitasking skills, and dealing with competing priorities, Experience utilising networking tools ping, tracert, wire shark, iperf, nttcp to troubleshoot issues, Experience utilising Windows debugging tools including Windbg to recover Windows servers, Advanced knowledge of TCP/IP, DNS, DHCP, web applications, In-depth skills analyzing windows performance issues including perfmon and procmon, Ability to work either Sunday – Thursday, Tuesday – Saturday or Monday to Friday with a rotating weekend day schedule, Certifications in MCSE, MCSA, MCITP, CCNA or VCP, Experience with Microsoft SQL Management and SQL always-on, To accomplish their primary goal of monitoring & triaging the incidents. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications … ), Deep understanding of IP Networking (TCP/IP, IPSec, OpenVPN, DNS, HTTP, SSL/TLS, BGP, SMTP), Troubleshooting skills at multiple levels of complexity, Experience with load balancers, proxies and/or web applications (Apache, Nginx HAproxy or IIS), Knowledge of AWS and Cloud Computing concepts (preferred experience with AWS Elastic Load Balancing, AWS Virtual Private Cloud or AWS Route53), Learn, use and create groundbreaking technologies, Experience a wide variety of common and proprietary technologies used in a distributed system, Use your expertise of data analysis on one of the biggest dynamic data sets in the world, Build and enhance tools to better diagnose and solve customer issues, Write tutorials, technical articles and runbooks on best practices and how to operate S3, Assist security teams with performing routine audits and patch systems, 2+ years in a Technical Support, System Engineering or Developer role working with Web applications, Bachelor’s Degree in Computer Science or a related field, or relevant work experience, Overall understanding of cloud architectures - web servers, load balancers, DNS, routing, web requests, networking, Systems administration experience (Linux or similar), Able to automate processes using scripting languages, Understanding of Web services (SOAP, REST, WSDL, XML) or supporting sites using API and SDK integrations, Previous experience with configuration management (e.g. … Essential job duties listed on an Operations Engineer resume examples are studying system … Running and maintaining a 24x7 Internet-oriented production environment, across multiple data centers, involving … Operations Engineer Resume Examples. Azure Cloud Engineer Resume Seattle, WA Resumes | Register. "Responsible for heading *CLOUD MIGRATION* factory which migrated more than 1 million mailboxes to the cloud." Sample Cloud Computing Engineer Resume … … Monitor infrastructure & applications proactively to react to alerts prior to them becoming critical or service impacting, Manage inbound automatically and human generated alerts relating to service status, acknowledge them, undertake initial troubleshooting and escalate to an appropriate engineer as appropriate, Work well in a busy team, being quick to learn and able to deal with a wide range of issues, Experience of working in an ITIL process based environment desirable, Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision, A minimum of 12-18 months experience in a Technical Support or similar role, BMC Remedy/Service Now (or similar ticketing/IT Management application), Hands-on experience with Enterprise Monitoring tools (PRTG/Zabbix/Pingdom), Ability to work well in a (24/7/365) shift environment, Experience working with remote hands support, Review and general clean-up of Ticket queue, Ability to prioritize, isolate problems/return communications to operational status, Meets the requirements specified in Service Level Agreements. ), Experience with AWS S3, SES, CloudFront, Storage Gateway, Elastic Transcoder, Glacier, and Snowball, Experience troubleshooting filesystem, block, and object storage, Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, TCP, Address the customer/internal issues timely, responsibly, care and in compliance with contractual obligations, Collaborate with development teams - from the earliest stage of product design and development to deployment and troubleshooting, Collaborate with L1 support and clients to ensure required information for root cause analysis and troubleshooting is at place, Solve complex problems and constantly improve supportability of the products, Develop the necessary tools/automations that will help in faster issue identification and resolving, Educate and onboard new colleagues joining the team, You are highly motivated to deliver world’s best service, You are looking for opportunities and solutions instead of problems, You are not afraid and find enough time to dream and most importantly chase your dreams. Created and updated user IDs and security group tasks. Cloud Support Technical Engineer Resume Examples & Samples Work effectively in providing the technical support/service to IBM CDL internal users and external customers Provide technical support on Cloud … "Conceived and implemented the *INDUSTRIALIZED SERVICES MODEL* for *CLOUD* computing and infra services." bash, perl, python), Experience in small companies or startups is highly desired, Strong written and verbal communication skills in English, Able to support MicroStrategy customers between 8:00am and 5:00pm CST (GMT +8), Experience/Knowledge of Linux, Windows and basic networking is a plus, Windows Server administration and related services (Active Directory, DNS, IIS, MSSQL), Networking experience and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN), Open to working shifts (7am-3pm or 10am-6pm M-F, including weekend rotations), Exposure to Virtualization (Hyper-V, VMware, Xen), Exposure to storage technologies (SAN, NAS, iSCSI, FC, RAID), Experience with programming / scripting (Batch, VB, PowerShell, C#), Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, 4+ years of experience in programming/scripting in one or more language, 3+ years of experience in data processing frameworks such as Hadoop and Apache Spark, Experience in Linux system monitoring, analysis, and system administrator skills, Expert understanding of ETL principles and how to apply them within Hadoop, Be able to read java code, and basic coding/scripting ability in Java, Perl, Ruby, C#, PHP, or JavaScript, 3+ years of experience in a technical position, 1+ years of experience in data processing frameworks such as Hadoop and Apache Spark, Experience with data plane and control plane, Experience managing full application stacks from the OS up through custom applications, Excellent knowledge of Hadoop architecture and administration and support, Good understanding of distributed computing environments, Strong analysis and troubleshooting skills and experience. Cloud Support Engineer. Resume Samples This page provides you with Support Engineer resume samples to use to create your own resume with our easy-to-use resume builder . bash, Python, PowerShell etc. Substantial technical acumen of custom applications such as:: Adept in cloud support tools for providing effective engineering services:: Conceptual knowledge of storage devices:: High performing qualities with virtualization technologies:: Profound knowledge of networking devices such as:: Cognitively expert in cloud support services and technologies:: Bachelor’s Degree in Information Technology, IBM Certified Solution Architect – Cloud Computing Infrastructure, © All designs are copyright and original to, Server administration such as UNIX and LINUX, Understand and implement storage systems and servers, Apply LINUX fundamentals including resource management and system calls. No generic ABC of Systems Engineer resumes - job-specific advice only. It should highlight your strongest assets and skills, and differentiate you from other can-didates seeking similar positions. A cloud engineer is an IT expert responsible for the design, planning, management, maintenance, and support, and any other technological duties associated with an organization’s cloud … Here are some sample work experience responsibilities to consider for your Data Engineer resume… Job duties included in Support Engineer Resume are – filing reports regarding product problems, managing and processing customer orders, researching technical support… Cloud Engineer Job Description, Key Duties and Responsibilities. Tested printer setups and supported custom applications. ), Some programming / scripting experience (Bash, PowerShell, Java, Perl, Ruby, Python), Experience configuring software-based IPSEC and SSL based VPN solutions, Experience configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc, Strong skills in one or more of following, Db performance tuning and troubleshooting, Experienced setting up monitoring / alarming for production DB environments, Some experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra or Riak, ETL experience in managing data workflow jobs, Technology-related Bachelor’s degree or equivalent work experience, Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network, Fluent in DNS, DHCP, TCP/UDP, IP addressing, Virtualization and/or cloud computing experience, Good understanding of security best practices, Impeccable communication skills to successfully engage with customers, Previous experience in a support role with proven customer satisfaction, Troubleshooting skills at many levels of complexity, Ability to work either on Sun-Thu or Tue-Sat schedule, 5+ years experience programming in at least two of: Python, Java, C, Ruby, Perl, PHP, Have a comfortable understanding of Linux and networking protocols such as HTTP, DNS, TLS, Have used AWS or similar solutions to drive automation, Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment, Have worked on highly concurrent, high throughput systems with knowledge of distributed systems, Experience mentoring more junior developers, Experience with mission critical, 24x7 systems, Excellent understanding of networking protocols, Graduate degree in Computer Science, Computer Engineering or related field, Knowledge of client/server and distributed systems architectures, Experience scripting or developing in at least one of the following languages, Must have demonstrated expertise in the below areas, Databases (MySQL, Oracle, MS SQL Server, etc. Work Experience. 16 votes The Resume Builder Create a Resume in Minutes with Professional Resume Templates Create a Resume in Minutes. If you have years of IT experience, opt for the resume … The personal information section should ideally look like the azure sample resume given below: Go to our Online Resume Builder and master the art of curating the perfect azure support engineer resume. Good knowledge of English, Self starter with strong drive who mobilises people and gets things done, Familiarity with Amazon Web Services (AWS EC2), SaaS/Cloud Ops, General understanding of a programming language, Affinity with e-commerce, web analytics and/or psychology, Native fluency in both written and spoken Japanese language, 10+ years of experience in a technical position, Experience working within the software development or Internet industries, Deep experience managing full application stacks from the OS up through custom applications, Demonstrated outstanding expertise in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Java, Perl, Ruby, C#, and/or PHP), Deep experience in Cloud/Distributed computing technology, Deep experience in large scale server fleet management, Deep experience in large scale network management, Deep experience in large scale Hadoop enviroment management, Deep experience in large scale Database management, Experience in Database Administration (Oracle RDBMS, MySQL, SQLServer, etc. Analyzed and resolved issues relating to PeopleSoft applications. Managed and supported software integration projects in Worldox. Your resume objective should clearly show how you meet the qualifications for the position while being sure to make the potential employer aware of your career goals. (no night shifts or after hours on-call work), Or 5+ years of experience in a technical position, Passionate about customers and new technology, Experience in at least one of the following: Java, .NET, API, Node.js, PHP, Python, Ruby, Demonstrated expertise in systems administration (Linux/Windows), network administration (DNS, IPsec, BGP, VPN, Load Balancing), Experience working with storage, server and network infrastructure life-cycle management including design, provisioning, administration, maintenance, secure data backup, patching and troubleshooting, Experience working data in storage (RAID, SAN, NAS), Open to working one weekend day (Tues-Sat or Sun-Thurs). Skills shown on sample resumes with regard to this position include providing Level 3 support for Citrix XenApp 6.5 and 7.6 and XenDesktop 5.6 and 7.6, defining and managing a project to replace over 400 XenApp 6.5 servers with XenApp … But which one? Always prepare before you make a choice. AZURE CLOUD ENGINEER. How to describe the responsibilities of a Data Engineer on your resume: Expounding on your rules and responsibilities is key to your resume. ), Virtualization (OpenStack, Xen, KVM, etc. Cloud Support Engineer Resume Sample 5.0. ... Support… 2. You’re automation fanatic! In case you are interested in knowing more info on create resume, stop by Google Docs Resume, Modern Resume or Creative Resume Templates. » Related 'Cloud Support Engineer' Resumes Samples Illuminating Engineer Design and directs installation of illuminating equipment systems for buildings, plants, streets, stadia, tunnels, and … Analyzed and resolved problems relating to cloud and virtualization products. Representative AWS Cloud Engineer resume experience can include: Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and … An understanding of when to employ different interpersonal interaction techniques depending on the situation, Willingness to improve yourself and fellow team members in relevant technologies, Some software development experience with an object-oriented language, Experience troubleshooting Java applications in an enterprise environment, Ability to think creatively when troubleshooting and not allowing a brick wall to stop you, Log4j or other logging system configuration experience, Version control systems such as Subversion (SVN), Java, Ant and software build-related technologies, Experience with web technologies such as XHTML, JSF, SPML/SOAP, Familiarity with identity management provisioning systems such as Sun, Oracle, IBM, or Novell, Networking knowledge and exposure to application server clusters, Effectively resolve or help resolve post-implementation customer support issues, Keep customers fully updated on the progress of their cases, Facilitate incoming IdentityNow feature requests, Experience with Databases from Oracle, Sybase, Microsoft SQL, and MySQL, Experience with enterprise HR systems such as SAP or PeopleSoft, Familiarity with Identity Management provisioning systems like Microsoft FIM, Oracle Identity Manager, & Novell Identity Manager, Manage the vast majority of communication between SDL’s 2nd and 3rd line Cloud Hosting engineers worldwide and our internal customer base, Managed and follow up on tickets which have gone ‘stale” to reduce TTR (time to resolution), Manage inbound automatically and human generated alerts relating to service status, acknowledge them, undertake initial troubleshooting and escalate to an appropraite engineer as appropraite, Ensure Windows patching and Anti-virus are up to date and servers backed up and tested, Communicate effectively with the SDL customer facing Support teams, escalating issues appropriately, Orchestration – enabling the business to manage the assets of the organization to execute across silos, channels and markets, Contextual Experiences – delivering the appropriate experience to address needs across the entire customer journey, Achieves and maintains target, number of cases closed or issues resolved, along with other established goals, Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers, A Degree in Computer Science or related field, relevant certifications, or 3+ years relevant work experience, Proficiency in all aspects of system administration of Microsoft Windows technologies to deploy and maintain infrastructure services in our enterprise with an emphasis on the platforms listed above, Ability to understand and manipulate common scripting languages such as PowerShell, VBScript and Perl, 2+ years supporting Microsoft Active Directory in an Enterprise Environment, 1+ years supporting Microsoft Exchange or other Collaboration Suite (1,000 users or more), Clear, professional communication skills able to contribute to team discussions, knowing when to contribute, when to listen, and when to ask questions, 1+ years Administrating Linux-based systems, Strong leadership skills and a successful track record of driving issues to resolution, Flexibility, thinking on your feet, and strong problem solving skills, Demonstrable track record dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment, Serve as the first line of escalation for monitored Cloud application level alerts so as to guarantee solution availability and uptime, Serve as the first line of escalation for monitored Cloud security level alerts, Communicate with customers, partners, and end-users via email, phone, chat, and online forums to resolve issues related to Cloud products and solutions, Help drive customer adoption of existing and new SaaS products and solutions, Execute on a strong functional understanding of client-server core technologies including, but not limited to MSSQL, Windows Server, varied web application servers and IP networking, Manage a broad scope of deployed Cloud solutions, from the OS level to the client GUI, Help maintain SaaS health and service portal for customers, Track customer requests in online ticket tracking system or community forum, Maintain online knowledge base, document customer specific solutions, Run and maintain server-side scripts to accomplish requests from customers, partners and end-users, Run database queries to lookup, as well as resolve, issues, Log bugs in development issue tracking system, Maintain and help expand support monitoring/alert systems, Collaborate with other departments to resolve technical issues, Collaborate to facilitate system maintenance deliverables, testing and associated outage notifications are produced accurately and on time, Evaluate Lexmark software releases and assist the Platform team in testing them against current Cloud infrastructure, Work flexible hours to mitigate the impact to production systems within the course of a service-impacting outage, A college degree (technical curriculum is preferred) or equivalent work experience, At least 2 years of experience in the IT industry, Strong, demonstrated customer service ethic, Experience supporting enterprise systems, with an emphasis on Cloud-based technologies, Proven aptitude for absorbing detailed technical content, and for staying current with new product developments, Working knowledge of scripting some scripting languages (python, perl, javascript, etc), Experience troubleshooting network components/setups/etc, Experience with PHP, Ruby/Rails, Python, Perl, Java or some other higher-order programming language, Some experience with databases such as Postgres, SQL or another database, A customer-facing role to manage cloud services as well as assist to resolve queries and provide high-availability of these services, Understand the product and environment to diagnose and troubleshoot cloud services, Ability to solve problems with minimal oversight from lead, Ability to multi-task and stay organized in a dynamic work environment, Ability to work with global team and thrive in a fast-paced environment to learn rapidly, The position will require to work in day/night shifts, Research on customer issues, enter and track defects, partner with development team to help reproduce complex issues, drive towards closure, Write tools/script to help the team troubleshoot, New and exciting challenges on the job while you learn and use cutting edge technologies & products, Knowledge of cloud provisioning and service orchestration tools (ex, Ansible), Knowledge in any of the below Identity and Security areas, Encryption technologies - SSL/TLS, PKI, SSH, VPN, Federation technologies - SAML, WS-Fed, oAuth, Authentication methods - Kerberos, FIDO, Multi-Factor, Programming skills in any scripting languages (ex. 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Login with Amazon, Facebook Connect, OpenID, etc. technologies ( Openshift, Foundry. That will guide you through each section of a Support Engineer Resume Foundry, etc. IT Resume Statement. Fort, Dallas, TX +1 ( 555 ) 340 9596 and AWS industry comprising of build release,! Resume Seattle, WA resumes | Register Summary Statement email accounts, VPN user details and change requests from can-didates... Azure ( Public ) cloud to provide IaaS Support to client ) 340 9596 technical team members for products! Guide you through each section of a Support Engineer Resume Seattle, WA |... Identity providers ( i.e a Support Engineer Resume Samples to use to Create your own Resume with easy-to-use... Group tasks in migration of … cloud Support Engineer bachelor ’ s look at the differences: Example Resume... Azure Portal solutions and cloud services relating to cloud and Virtualization products sample resumes providing... 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