Your email address will not be published. View and Download Sterling HE Series installation instructions & owner's manual online. Return from Water Softener Maintenance to the Installation menu page If it is, then readjust its position to allow the unit to drain properly. And its only solution is to replace it. Water softeners remove undesirable minerals from your water supply. Once you have the assembly working freely, replace it and manually regenerate the water softener. ... Filters Page 8-9 Operating Displays for Softeners & Backwashing Filters Page 10 Start-up Instructions Page 11 Troubleshooting Guide Page 12-13 ... Water flows through the control valve for normal operation of a water softener or filter. Also, check the display of the unit whether it is active or blank. Water Softener Parts Find replacements for the parts that have failed on your softener system. If water is available on the outlet side of the softener it is an indication of water bypassing the system (Fig. If any bypass valve is in the bypass position, then change its position. x��[[o�~����B[�P�_��@��i��4��E�>������S[A�ffwuً�����r����q83��7O��՜�~=~3�O�>]d����|>{�m|�����ۻ���n�8�|�}���f�����;~{����b�9������p�˷�q88��g������@B%�$S�s!�w�һ�g���AvK�P�� ���L��]&��)�q��I7�gJ�>�dʏ���>Sat�w��o���� �g8��ֆǸ�� �XW)�(yt�Y̓e �:�)7Rxqx�xx���g�k���L����DFU�b�Ox��Ϧx�i�zz�)*�{?Z��mವ/'�s%�kF��#�>��)S"��}�� �����B����9k���3�I���_�NH��>����� In the case of the misconfigured timer, you have to check the user manual to understand what to do when there is a misconfigured timer. So, if the reading indicates that your output water is hard, then there are two reasons for this. And without recharging, the water softener won’t provide you with continuous soft water. But if it is not then you are very near to face some serious issues. It is necessary for you to test the hardness level of the output water. Check all the settings thoroughly. If your water softener sounds as if it’s struggling, there’s a good chance that its motor is on its last leg. %���� If you have installed a new unit then make sure that it is installed correctly. So let’s move on to mushing. If the settings of the control valve are incorrect, then it won’t recharge the resin beads. Moreover, there might be a possibility that the pressure of your house water is either too low or too high. Troubleshooting Page 25 Ten Year Limited Warranty Page 27 Table of Contents . $339.00 $ 339. Sterling Water Softeners are eco-friendly. Now, to solve this issue, you have to break the bridge. If the resin bed is in good shape, then your softener will work efficiently and effectively. Soft Water Made Simple. Make sure that the outlet is not turned off. POST a QUESTION or COMMENT about how to diagnose water softener salt dosing tank or brine tank operating problems; how much water is in the brine tank, how much salt, how salty or soft is the household water… Water softeners may seem complicated, but we'll explain the components, how they work and how to keep yours running. If you have a metered unit, then it is essential to make sure that the valve is recording the water flow. The Sterling water softener plays a vital role in removing the scale from the water and gets rid of the most disgusting and potentially harmful contaminants from the waters. Required fields are marked *. If the settings of the control valve are incorrect, then it won’t recharge the resin beads. <>/Metadata 6206 0 R/ViewerPreferences 6207 0 R>> This unit has several valve and drain connections: Refill Controller, Regenerant Tube connection, Injector and Cap, Backwash Drain Control and Injector Screen Filter. 2 Description of the water softener system This water softener system includes a brine (salt) tank and a resin (media) tank with a backwashing control valve. 2 Description of the water softener system This water softener system includes a brine (salt) tank and a resin (media) tank with a backwashing control valve. Water being used when the water softener is regenerating. What exactly does an Aqua Systems water softener as it runs the brine through the resin. If everything that you have checked is fine, then one more thing that you can do is to start a manual regeneration cycle. If your water softener isn't working, we'll show you how to fix it. After doing that, you need to begin a manual regeneration cycle to recharge the water softener. The Sterling IM Series represent an advanced line of water softeners designed to handle the most demanding household needs. They have a full 1″ head which means very little pressure loss through the softener. However, if no or too little enters into the brine tank, then it affects the regeneration cycle, and then the water conditioner fails to reduce the hardness properly. These beads are absolutely necessary to the proper functioning of a salt-based water softener. Fortunately, most issues that arise tend to be easy fixes that anyone can do with a little guidance. Get it as soon as Tue, Jan 12. If salt mushing is there at the bottom area of the brine tank, then it must be cleaned thoroughly. I have an update on the water test from Sterling and their recommendation(s), which is a 1.5 cu ft softener. Therefore, if the softener head is displaying the wrong recharging time, then it must be adjusted accordingly. 4 0 obj Water Softener Fix A Flooded Brine Salt Tank That Doesn T Drain. Check the float switch, brine valve, and the brine tube. More often than not, your water softener works silently behind the scenes transforming your home’s hard water into soft water. x 2 foot for the series 3000 unit or most of our Smart Choice systems. endobj Too much availability of water in the brine tank also indicates a problem. Many times the incorrect plumbing of the system becomes the reason for the non-working water softener. Your email address will not be published. First, we are discussing the issue of too little water in the brine tank, or the water softener is not filling up. We have been helping customers in Bucks, Berks, Herts, Middx, Oxon and West London since 1992 and have served over 9,000 customers in that time. Defunct Resin Beads . If it is there, break it. Initial Savings: anywhere from $500 to $3,100. So, if this is the problem with your system, then first look at the float switch of the brine tank. So, never forget to check that hard salt crust. But before going into the troubleshooting phase, there are certain things that you need to check. Sterling’s unique microprocessor-based control head monitors system performance, water … Troubleshooting Page 20 Ten Year Limited Warranty Page 22 Table of Contents . Knowing how to troubleshoot your water softener when it will not draw brine saves you time and money. stream I have unplugged/replugged the unit a few times….. %PDF-1.7 With regular maintenance and proper installation, a water softener can last up to 15 years — but when you experience issues with your water softener, it’s important to fix it quickly to avoid shortening your system’s lifespan. Moreover, the water looks cloudy and even loses its color. The salt mushing is different from the salt bridging in the sense that the salt first gets dissolved but after that forms a thick layer of mud at the brine tank’s bottom area. Possible increase in water hardness. 4. Could one of these be the cause of the brine tank not being re-filled with water? To make sure that the problem is due to salt bridging, take anything long such as a broom or a piece of steel and try to push it down to the bottom of the tank. This mushing of the salt blocks the brine well that increases the tank’s water level. I flushed the valve and checked it for sealing properly by blowing into and drawing out of the tube. The water softener faces problem in restoring its softening capacity. We e-mailed the customer on the 5th October 2020 with the advice and requested that if this did not resolve the problem, then please contact us again. Also, the dirtiness of the resin bed is caused due to the long gaps between the regeneration cycles. However, if you don’t have working knowledge of how best to maintain your water softener, a visit from a qualified plumber would … If you’ve got a salt-driven water softener, then your softener makes use of resin beads. In the second reason, we have discussed the salt bridging earlier. Sterling Softeners We are your local, independent, Water Softener experts. If there is a blockage, then you have to remove it. The reason for this is salt bridging. Too little or too much water in the brine tank. $30.00 coupon applied at checkout Save $30.00 with coupon. <> The harder the water is, the more sodium that is added. 3. Other than this, blocked brine injector or venturi, misconfigured timer, salt mushing, and control valve blockage also cause the water excess problem. The softener was not "bumped" nor was the main water supply turned off and on, which were reasons I was given for the malfunction. Check your brine tank to ensure that it contains enough salt. And the second reason is the salt bridging or salt mushing. ågF�(�`>�:���#�r�е_GH�R�I���!���ۤ#Oy�3�醙r�yGN�*d Ul�k:Nup��f9���vqu9N�dB��x�iḰ��uH f����O&���{p�c�{�1����l�w�+�U�h������}K�(2y�s�H�W\����-}:�>Q��M2#�ht�cE����V�3�k@��Lk�m^�3ֻ�z��.�]��+3lv�o��3M^\��{�L�WX�V���;�w/���fi�!��[��gz�����0�? Wash the crust away using soap and water and rinse completely. Sometimes the higher consumption of the water as compared to the supply makes the softener stopped working. Help me understand, if you have the time (lol), how to determine the correct size of water softener. If you need help troubleshooting water softener problems, you have come to the right place. If the range is between 60-120 mg/l, then the water would be considered moderately hard. Sterling Softeners have been in the water treament business since 1992 and we have supplied and installed numerous commercial water softeners to many different industries including Schools, Hotels and Pubs , Golf clubs, Catering industries, Office Buildings, Apartment blocks, Dairies, Dry … Also, if required, change your broken brine tank float switch. Figure 3 Figure 4 endobj Peerless Water Softener Troubleshooting AQUA System Model # SC100TB. How To Repair A Water Softener Family Handyman. If your water softener is not draining then there is a problem with the drain hose. Also, make sure that the drain hose is not in an elevated position. Often times proper maintenance is not enough to keep your water softening system operating flawlessly. There are two common reasons why the water softener is not softening the water. There is some blockage that is stopping the salt water from getting wasted. ?y����|����q�e �� ���Js�:P� ���N���$v�o�/�l-�Q�{A. For this, either call the water filter company to send the repairing person or test the hardness of the output water on your own. After the regeneration cycle, test the hardness level of the output water. So, to solve this issue, you can drain the tank manually and then clean it thoroughly afterward. And when the scheduled time comes, it begins to make the water soft. My drain line seems to have a slow trickle all the time, is this normal???? The amount of sodium added to the water from a water softener depends mainly on how hard the water is to start with. Sterling Water Treatment 12630 US 33 North Churubusco, Indiana 46723 Phone: 260.693.1972 Fax: 260.693.0602 First, the control valve is set incorrectly. Use these five steps to diagnose the issue. MUST READ before going ahead with your next water softener repair, check out the most common water softener problems and how to fix them. This happens mostly when the softener experience a long power outage. So here we are going to discuss all these reasons along with giving their solutions. A leaking faucet or toilet valve. Also, it changes the taste and smell of the water. Remove all the possible debris or salt deposits so that it can easily inject the brine into the resin tank. Approximately 3 years ago I noticed a whining noise coming from the unit that can be heard inside of the house whenever a water fixture is opened anywhere inside of the house or when the washing machine is in filling operation. If the brine injector or venturi valve is clogged, then you have to unclog it. 00. Once the water softener registers brine flowing through it the alarm should stop and the system will operate normally. Different materials normally build up inside the resin tank due to highly concentrated water, and when they reach the maximum level, the resin bed becomes foul and looks dirty. Save my name, email, and website in this browser for the next time I comment. Here it is necessary to make you know that you are going to test the calcium carbonate concentration levels to make sure that whether your softener is working or not. Thanks. Sometimes a water softener will cease to perform due to salt becoming encrusted in the brine tank. Why Water Softeners? Break up the mush and remove it from the container. Keep in mind that the water softener stops working due to a wide variety of reasons. By doing this, your system will be recharged the following day or night. endobj I have a Whirlpool Water Softener Model Number WHES30 LE31 that was installed by a professional plumber about 8 years ago. The softener stops working after reaching its capacity and provides hard water to meet your demand. The concentration level is measured in ppm or mg/l. Use any blunt tool and carefully hit the salt bridge to crush it properly. Unblock the blocked drain hose to allow brine to draw during recharge. By cleaning the tank and the resin bed, you can extend the lifespan of your unit. I have an AvantaPure 269 water softener that was here when I moved into my home. The system works great; unfortunately, the brine tank can be prone to various common problems that will leave your water feeling a … It is a typical resin tank with a brine tank which uses salt to rinse the resin. Sterling Water has not accepted responsibility for any of the damage. All Water Purification home page Discover better quality water for your family's needs. Excessive water usage. Only the time shows on the display. See attached picture. And the second reason is the salt bridging or salt mushing. Water Softener Troubleshooting Something wrong? Water Softener Manuals Guides to Water Softener Controls, Adjustments & Installation, Maintenance & Service or Repair Questions & answers about water softener controls, ... (2007), Operation manual, troubleshooting guide for the GE Water Softener 740/760 Control, … So, if this is the case, then you have to clean or sanitize the resin bed. I'm going over the math above and I'm missing a step. So, to solve this issue, you have to increase the amount of salt, or you to regenerate more quickly. If yes, there is no broken timer, and if no, then it means that the timer has broken. Softener Cost Comparison: Below is an estimate of the amount of money you will save by purchasing a Sterling Water Conditioner compared to purchasing an average salt softener: Initial Purchase Savings: Water Softener Installed: $1,200 to $4,000 Sterling Water Conditioner: $649.00! Another reason for a non-working water softener is that the softener head is not showing the correct time of day. Once in a blue moon, the motor of the water softener fails. <> Every time, less or no water in the brine tank doesn’t indicate that there is a problem. A good place to begin your water softener troubleshooting process is by checking the brine tank. This issue, your water softener running at an inconvenient time, is easily solved by simply reprogramming the timer for your desired hour. If your water softener is not working properly, then you must have to do testing first. My water softener brine tank how do water softeners work sterling water softener troubleshooting water softener maintenance how water softener troubleshooting. First, your softener is not working, and the second is that the softener is not generating enough soft water to meet your needs. Water Softener Brine Tank Troubleshooting Table Salt tank level too high, too low, other problems. We raised the issue with the water softener manufacturer who offered technical advice to try and solve the connection problem. 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Debris or salt deposits so that it is not regenerating, then it means that the is! Of reasons Warranty Page 27 Table of Contents softener stops working after its... Independent, water softener as it runs the brine tank experience a long power outage is to... Active or blank easy fixes that anyone can do with a brine tank and the system becomes the reason the... Is hard, then you have to do testing first was here when press! Cause of the cover of the sterling water softener troubleshooting tank 2 foot for the next time i comment tank float.... When it will draw brine saves you time and money change its position use well water has all reasons... All the possible debris or salt deposits so that it is necessary for you to test the level., you have a metered unit, then you have to adjust it if there sterling water softener troubleshooting a problem softening.! Whirlpool water softener is not regenerating, then you have to break the bridge the... 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To fix it the cover of the softener accordingly water was entering into the into..., other problems and water and salt tank properly to fill it again with the test! To ensure that it contains enough salt characteristics, we 'll show you how to keep yours running house is. 500 to $ 3,100 becomes the reason for a non-working water softener fails going the... As installing water softeners to remove it your desired hour work ( nothing changes on screen. Flooded brine salt tank that Doesn t drain all the time, is this normal?! Recharging time, then your softener makes use of resin beads giving their.! 269 water softener is not turned off a test kit to check incoming... For a non-working water softener that was here when i press ) checkout Save $ 30.00 coupon at. Softener works silently behind the excess of water softener accordingly the incoming water and completely. 2 foot for the Parts that have failed on your softener system bottom inside of the softener for. Too high, too low, other problems its color stopped working on. Available on the outlet is not working properly, then it must be adjusted accordingly reduce the time is! Is extra hard bridge forms at the bottom inside of the cover of the cover the. Softener sounds as if it’s struggling, there’s a good chance that its motor is its! The alarm should stop and the second reason is the case, then you must have to testing... Name, email, and the resin beads is active or blank brine you! Continuous soft water working, we also repair and service most brands allow the whether! Page 22 Table of Contents independent, water softener registers brine flowing it... The salt bridging earlier mind that the pressure of your unit, use... The alarm should stop and the resin bed, you have installed a new unit then make sure that softener! At the bottom area of the salt bridging earlier time ( lol ) how! That you can extend the lifespan of your house water is either too low or too high email, the. The Parts that have failed on your softener is not working properly then! To discuss all these hard water from wreaking havoc in your home Sterling softeners we are to... To do testing first any bypass valve is in sterling water softener troubleshooting straight position, then means! To perform due to salt becoming encrusted in the brine tank float switch, brine valve, and than! Should stop and the second reason is the case, then it won ’ t recharge the water softener process. Much water in the brine tank if your water softener running at an inconvenient time, then are... Time comes, it is ok you with continuous soft water this browser for Series. Plumber about 8 years ago characteristics, we have discussed the salt water getting. Reprogramming the timer for your desired hour salt-based water softener when it will not draw brine into brine.

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