Please note that Algeria, Israel, Jordan, Lebanon and Libya are not included in our European policies and can be covered on our Worldwide (except the USA, Canada, Mexico and the Caribbean) and Worldwide areas. We will not cover any claim directly or indirectly linked to any declared and excluded pre-existing medical conditions where we cannot offer cover for the condition(s). Please see our below definition of ‘Complications of pregnancy and childbirth’. I have been an customer for many years and how they treat customers is terrible. These policies cover one trip abroad, on the dates you choose, and cover ends when you get back home. Unfortunately, we may not be able to cover you if you have already left the UK. To cancel by e-mail, send your request to [email protected]e. To cancel by post, send a letter to: Customer Service Department. As long as you have been living in the UK or the Channel Islands for at least six of the last 12 months, InsureandGo can provide you with cover. To be clear, we only provide cover under sections A – Cancelling and cutting short your holiday, B – Medical and other expenses and C – Hospital benefit of this policy, for claims that come from complications of pregnancy and childbirth. Here is a list of the maximum trip durations: Silver, Gold and Black single trips 365 days (31 days if aged over 65), Bronze, Silver, Gold and Ski Backpackers (maximum age of 65) 18 months. You will not be covered if you take part in the following winter sports activities: Ski flying, ski jumping or ski mountaineering. Asking for documents they have already been given. If you are unable to print your emailed documents, simply write down your policy number and the emergency medical assistance and claims line telephone numbers from the back of our policy wording booklets which can be found here. It is highly recommended that receipts are kept and provided as proof in the event of a claim. You can download PDF copies of the policy wording booklets (which contain the full policy terms and conditions) here. If you die, we will pay the amount shown in the table of benefits on page 4 (this is limited for children aged under 18). Please note that for these activities an increased medical excess of £250 applies and that cover under the Personal accident and Personal liability sections does not apply. We also hold your details according to the Data Protection Act 1998. All of our travel policies include free cover for over 50 sports and other leisure activities such as bungee jumping and jet skiing. They are available 24 hours a day, 7 days a week. original receipts). To cancel your travel insurance and claim your refund, you will need to contact us in writing or by email. Please note that we only offer limited cover for claims relating to COVID-19, SARS-COV-2, or any mutation of these. All of our travel insurance policies include cover for cancellation of your trip, but there may be some exclusions. You can check this online at www.gov.uk/knowbeforeyougo. Georgie from their marketing department responded stating that I&G are currently processing submissions made between 13th and 15th October...thereby suggesting that earlier submission have … Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance product. For example, if you make a claim of £100 and the excess is £60, you will only be able to claim back the remaining £40. To cancel by email, send your request to cancellations@insureandgo.com. We can deliver your policy by post and by email. We cover all of the following activities in our winter sports travel insurance: Please note: Activities in the above list marked with * carry an increased medical excess of £250 and cover under the Personal accident and Personal liability sections does not apply. While the process of cancelling insurance coverage varies by company, most require you to … To read more about our golf cover, please read the policy wording booklet that corresponds to the policy you have/are interested in purchasing or to add cover to an existing policy, please contact us. If you need to amend the name of one of the travellers before you go, you can do so. Mountain rescue is covered on our policy provided you have paid the appropriate winter sports premium, or you have arranged an annual multi-trip which includes winter sports cover for free. The excess is the amount that you would need to pay towards a claim. If you will be doing an activity that the terms and conditions state there is no Personal Accident or Personal Liability cover for, it is just these two sections of your travel insurance that will be excluded. Please contact us if you to wish to amend a traveller’s name. Normally, we say to allow between 5 to 7 days between you buying your policy and your documents being received in the post. You should also report the loss or theft to the UK Foreign, Commonwealth and Development Office (FCDO) embassy, consulate or high commission of the country you are in. If you’re paying with an American Express card, the CVC code is the 4 digit number on the front of the card. Please be aware that for the purposes of our policies, we define the UK as being England, Scotland, Wales, Northern Ireland and the Isle of Man only. A trip is considered to be from the date that you leave your home country until the date that you return to your home country (or your final destination if it is a one-way trip). Not replying to contacts for months. As long as you are 65 or under when you buy the policy, you can still be covered for the full trip duration for the life of the policy. You can cancel your policy^ with us and obtain a full refund if you cancel within the 14 day cooling off period provided you have not departed for your journey nor have you made any claims on this policy^. On 26 Feb we took out Policy no MS/IG/304130/24880287 for a trip to W.A., then they extended the border closure dates, so we had to cancel everything. InsureandGo offers unlimited cancellation cover under our gold policy, and up to $15,000 in cancellation under our silver policy. You will need the crime reference details they provide for the LS01 (which is the Lost or Stolen Passport Notification) form. You can get details of your local FCDO office wherever you are by calling. We define a UK resident as being someone who has been living in the UK or the Channel Islands for at least six of the last 12 months. They are only likely to do this if they believe: 1. something has happened to make it much more likely you will make a claim, or 2. you have not kept to the terms of the policy. For further information on this, please click here. In the event that you make a claim for any medical costs, our claims team will ask you for confirmation from your doctor that you were fit to travel. The rest of your travel insurance cover will not be affected by this exclusion. If you cancel your policy within the initial 14-day cooling-off period, you will receive a full refund of all premiums paid provided that you have … Please note: – Winter sports cover only applies if you have chosen and paid the appropriate extra premium for the winter sports option or you have purchased an annual multi–trip policy. Yes, everyone on an annual multi-trip policy is entitled to travel independently, but children under 18 who travel alone must be dropped off and picked up by a responsible adult aged 18 or over. Also, make sure you have entered the correct security code (CVC). 22-26 Prospect Hill. Winter sports cover is available on all of these policies. If you double the excess on the policy, it makes the policy slightly cheaper and if you waive the excess, the policy price is slightly higher. Click here to get a quotation and buy your travel insurance online. When you submit your personal and payment details to InsureandGo online, they are encrypted to ensure that no-one else can read them. Galway To cancel by email, send your request to [email protected] To cancel by post, send a letter to: Insure & … Ski racing or training (non-professional)*, Ski racing or training (non-professional), Our statement about gender pay gap equality, If you are a resident of England, Scotland, Wales, Northern Ireland or the Isle of Man and you will be travelling to the Channel Islands, you will need to purchase a European policy to be covered, If you are a resident of the Channel Islands and you will be travelling to England, Scotland, Wales, Northern Ireland or the Isle of Man, you will need to purchase a policy which covers Area 1 (see the question below). If you are over the age of 90, please call us on 0330 400 1383 for a quotation. When travelling to a country in the European Union (EU) you should receive inpatient treatment in a public hospital. For health insurance policies, the term … If you need to amend the address or contact details on your travel insurance policy, please contact our customer services team here. We’ve also made a page specifically for all of your Coronavirus questions. Love holidays refunded our money except for the flight. Some of the more extreme activities, like sky diving, aren’t covered automatically. Once you have purchased your travel insurance, subject to the condition detailed in the note below, you are entitled to a 14 day cooling-off period. When you buy an annual multi-trip policy you are covered to go away as many times as you want. While some of the more technologically-inclined insurance carriers out there may allow you to cancel your car insurance online, oftentimes a simple phone call is most efficient. We will pay for the following: Means total and irrecoverable loss of sight which shall be considered as having occurred: If you have further questions about Personal Accident cover, please contact us. The FCDO will issue you with replacement travel documents so you can travel back to the UK. For example: InsureandGo travel insurance policies are broken down into the following geographical areas: If you are unsure which area your trip falls into, please contact our customer services team. You can contact them on: If you are abroad and trying to get home Just contact us and we can extend your cover until you return to the UK. * For trips within Area 1 there must be a minimum of 25 miles radius between your home and your pre-arranged and booked accommodation. There are some exclusions that apply to the cover. 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