Just donate to email@example.com, on PayPal, and you’re good to go! There was an error and we couldn't process your subscription. Which of United’s 767s Will Get the New Polaris Seats? Review: United Airlines 787-9 Polaris Business Class – International Pandemic Edition. Middle East . On 28,120 square feet (2,612 square meters) you will find not just an a la carte restaurant, a buffet and a bar, but also quiet rooms, enough workspace as well as a great shower area. The sundae invoked memories from my childhood, especially with the M&Ms. The new United Polaris lounge at San Francisco Airport (SFO) is one of the world’s largest lounges. © BloxfilmOne Travel 2020. Let me know in the comment section below! The Pros: Loads of privacy, comfortable seat, great amenities and a completely refurbished cabin. They literally closed the lane behind me. United Polaris Lounge ORD Buffet Options. Not only was I lucky for the upgrade, but the Polaris Business Class was fairly empty, which meant that I would get the pair of seats to myself! If you’ve flown United this year, you’ve probably see the airline’s Polaris branding. Above the side table you’ll find a headphone jack, a universal power outlet, a second USB charging port (which wasn’t working at my seat) and a wired remote. Cozy slippers are perfect for quick trips out of your seat or for just standing and stretching during a long journey. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. I requested the wine tasting, with two reds and one white. I’d been monitoring this particular 767 daily ever since I learned that United had begun the retrofit process back in May. This is still a “United Club”, meaning it’s not a rebranded and refreshed “Polaris” lounge, but it’s got more funk than your average United Club. Service was priced at $7.99 for one hour, $11.99 for two hours and $22.99 for the entire flight. This was followed by the also customary warm mixed nuts, along with a beverage service. Fortunately, there were still several business-class seats open at the time, so I booked a W-class round-trip for $1,104, applied two of my Premier 1K Global Premier Upgrades and paid the additional $100 premium-cabin Air Passenger Duty for the UK departure. Window seats in odd-numbered rows are ideal, since they’re separated from the aisle — compared to the seat behind me, 10L, below. View the current offers here. I’d been monitoring this particular 767 daily ever since I learned that United had begun the retrofit process back in May. Unfortunately that means that there are many courses to get through, and depending on the crew, turbulence and other factors, you could easily end up halfway into a transatlantic flight before the first meal service is done. There’s a moving map, of course — I find United’s especially easy to use, since it’s very responsive and you can pinch, zoom and pan using your fingers. The pilots can choose to disable it, and from my experience they usually do, though it was live on this particular flight. Ultimately, the plane ended up on a ferry flight to Newark on Wednesday night, and late Thursday night I caught that it had been assigned to operate Friday’s first Newark-London redeye, United Flight 110. The sweet bites consisted of a small apple tart, a cheesecake bite, and a chocolate bite with granola or nuts. ( Log Out / The bread wasn’t warm enough, but the salad was interesting and fresh. I have not been paid by any entity in any way (financially, benefits) to write the following post. I know I’ve said that previous Polaris Business Class meals were amazing, but the food on this flight was certainly not anything to write home about. After having had a quick but pleasant stay at the United Polaris Lounge IAH, it was time to board my flight to Tokyo. Reviews: Transport. After concluding the service, we all got ready to end this 12 hour journey from a rainy Houston into a rainy Tokyo Narita. United Polaris Lounge IAH bottom line. Our departure ended up being delayed by 30 minutes, due to heavy tailwinds that would bring us to London in just five hours and 56 minutes. Europe. Even though my fare was more expensive than I typically like to pay, it was well worth it with the upgrade. Use the unsubscribe link in those emails to opt out at any time. My spicy chicken entree arrived two hours and 15 minutes into the flight, which is a bit crazy. As a result, the purser didn’t end up stopping by for my order until 30 minutes after departure, at which point I ordered the spicy chicken, with the beef short rib as my backup. How to check if a United Airlines flight offers the new Polaris seats? I paid with my Platinum Card from American Express, earning 6,020 Membership Rewards points, worth $114. Looks like I'm SSSSpecial today. She didn’t spot it initially, apparently, so I pressed it again and she appeared right away. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). United Airlines first started talking about its revamped “Polaris” business class product quite a long time ago. Then, an hour and 15 minutes into the flight (yes, really — it was that long), a flight attendant came by to take my drink order. United Polaris Business Class is meant to be United’s flagship premium service, replacing both business class and United International First Class service. N644UA, a 767-300ER that’s been flying for United since 1991, spent four months on the ground in Hong Kong, where it underwent a complete cabin overhaul. Well, first of all, UGH. United’s new Polaris Lounge at Houston Intercontinental airport delivers a luxurious and intimate experience, with an outstanding array of amenities including shower suites, a full-service restaurant, and a full bar. Asia. I love the new seat — I just hope it makes its way to United’s entire international fleet much sooner than anticipated. The seat is certainly the best going between London and New York, and actually … Meanwhile, United now sells all international Business Class flights as Polaris, but only a few planes actually have Polaris seating. View list below for exact numbers. I missed the flight attendant the first time around, so I pressed my call button. The flight attendant that would be working our aisle came by and asked if there was anything I’d like to drink while boarding was going on. Introduction: United Airlines Premium Transcon Business Class vs. JetBlue Mint (hahahaha!) Enter your email address to follow BloxfilmOne and receive notifications of new posts by email. Want to help us bring you more content? Finally, a pic of the big boy that flew us across the Pacific. Passengers in both cabins definitely took note of the fresh interior — I wouldn’t have been surprised one bit if they thought this plane had been delivered from Boeing just days before. There’s a perfectly serviceable pop-up lounge available, but it’s nothing special. This site does not include all credit card companies or all available credit card offers. On my last trip across the Atlantic, I flew over on a United 777 prior to their rollout of their Polaris product in December. Sheraton hotel, JFK Airport 06. Part 1 of our United Airlines Polaris review can be found here . United has since taken delivery of all 18 of the 777-300ERs (also referred to as “77Ws”) that is has on order. Stay tuned for my upcoming review of flying All Nippon Airways from Tokyo Narita to Beijing Capital Airport! Photo: United Airlines Spacious setting . I was surprised to see that the passenger seated in 7F had an inoperable control panel, though, especially since this was the very first post-retrofit flight on this plane. Had we left on time, we would have arrived some 30 minutes before Heathrow’s 6:00am curfew, which would have required circling a bit before landing. https://t.co/ZQr68tqJKC pic.twitter.com/LMbXAJj13m. There’s a large pillow, a light blanket and a comforter waiting at each seat, and passengers can request gel pillows and mattress covers on all international flights, plus pajamas on United’s longest flights. My breakfast was served just two minutes later — and it was outstanding, especially the omelette with spicy cheese. The meal was good, but not amazing. United Airlines 757-200 Premium Business Class (P.S.) Service started with the customary warm towel! Credit where credit is due, this place is really great - spacious, light, clean and new. United’s currently building a Polaris Lounge — which I would have had access to prior to this flight — but it won’t open until next year. Live on TPG: an exclusive first look at Polaris business class on @United's retrofitted 767-300ER. For more on this process, see Which of United’s 767s Will Get the New Polaris Seats? Of course, in addition to the new seat, all international flights also offer the Polaris “soft product,” which includes improved food and beverage offerings and Saks Fifth Avenue bedding. With only the end-flight snack coming in for criticism, I’m happy to report Polaris was a great experience for me. After getting back to my seat, the meal service started. See, the first retrofitted aircraft is now in service, United had begun the retrofit process back in May, I caught that it had been assigned to operate Friday’s first Newark-London redeye. Posted on July 3, 2017 by 2btravel. United’s first Polaris aircraft will begin service between Newark and San Francisco on Thursday. I have not been paid by any entity in any way (financially, benefits) to write the following post. It is one of 14 777-300s that United will add to the fleet this year. I then took time to peek inside the Star Wars amenity kit, which highlights United being the official airline for the final Star Wars movie. One is a regular plush pillow, but the other is a smaller “cool gel” pillow. HRL-IAH | United Club IAH Terminal C North | United Polaris Lounge IAH | IAH-NRT | United Club NRT | NRT-PEK | Air China Transit Lounge PEK Terminal C | PEK-PVG | Air China Premium Lounge PVG| PVG-SFO | SFO-IAH. Note: Specifications are listed as standard and may vary slightly. You can adjust the seat using an intuitive control wheel — it’s also possible to make granular adjustments, but I didn’t have any trouble getting comfortable just by moving the wheel forward and back. I also got United’s latest amenity kit, which sports all of the essentials (detailed in full here). Next were the starters, which consisted of your choice of bread (I chose garlic and pretzel), a very basic and disappointing spinach salad with pomegranate açai vinaigrette, and smoked duck with farro salad and brined carrot sticks. The Cons: Sluggish meal service, there’s only one 767 flying with the new seat right now. The lounge is huge, with separate dining and … Additional Aircraft accessibility information is available online for customers with disabilities.. Definitions. That’s an awfully long time to have an aircraft out of service, but as you’ll see below, it was certainly worth the wait. More and more Boeing 767-300ER and 777-200ER offer the seats as well. I ended up choosing water and a coffee that came out later. 5:56) @United 767 Polaris flight from Newark to London: pic.twitter.com/8pLo1xtaLX. Los Angeles to Newark 05. You can leave a program and later resume, or you can easily scroll to a particular spot by sliding the progress bar at the bottom — no more dealing with sluggish fast-forwarding to pick up where you left off. I ended up only ordering a $4 pot of tea, but still received complimentary bottled water and an amuse-bouche. I ordered a sundae with “the works” and noticed that it came in the older paper bowl, rather than the plastic bowls I saw last week. Additionally, as a Premier 1K member, I’ll earn 9,801 United miles, worth $147, bringing my total return to $261 and my net cost to $943. I posted a separate cabin tour last night, including a detailed look at the Polaris section and economy, so I won’t go into much detail here. I would like to subscribe to The Points Guy newsletters and special email promotions. I joined its inaugural flight from Newark to London last night, and found both cabins to be very impressive — I’m still in awe that this is a 26-year-old bird. There’s also a small storage cabinet — it isn’t large enough for a laptop, but my camera and other gear fit in there just fine. Update: Some offers mentioned below are no longer available. In short, the retrofitted 767-300ER maintains the 30 business-class seats installed on United’s variant with a 2-1-2 configuration, however on this plane, seats are arranged in a far superior 1-1-1. Oceania. Plus, the Polaris Lounge is great at LAX. Throw in the point/status and Star Alliance network and I’ll continue to fly United to London. What are your thoughts? The United Polaris ground experience Yesterday, we reviewed the new United Polaris Lounge at Chicago O’Hare. Seat Pitch: The measure of legroom that refers to the space between a point on one seat and the same point on the seat in front of it. Along with the airline’s 7 787-10s (out of 14 on order), these are the only planes in the fleet where you’re absolute… Image Credit: Chris Hassan. It's alive!!! Unfortunately United’s Newark lounges are a bit of a mess at the moment. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. There were some chips, some of the sweet bites, fruit, mixed nuts, instant noodle cups, cheese plates, and water bottles (not all seen here). Change ). Dubbed the culinary and cultural capital of the South, the new United Polaris lounge features artwork throughout from local artists, Shane Tolbert and Terrel James. I opted to try to red wines they had, to see which I preferred. United Airlines 737-900/ER first class San Diego to Los Angeles 03. The UK-based flight attendant had a particularly heavy hand when it came to her tasting pours…. Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. The United Polaris business on their 787-10 aircraft is definitely a great tech update. The service was friendly though, and I very much appreciated that! Many of the credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. The food and drink offerings are soooo much better and there is a big comfortable bar to enjoy. Everything tasted good but I only had room for a couple bites at that point. Excerpts and links may be used, provided that full and clear credit is given to BloxfilmOne with appropriate and specific direction to the original content. (Same Panasonic satellite Wi-Fi as before.) Meanwhile, the main lounge is under construction — it was unbearably crowded during my last visit. We flew Venice to Newark on United's 767 1-1-1 Polaris Business class! Definitely worth stopping by if you are in LA. I will share my thoughts on both the outward and return journeys. There are hundreds of movies and TV shows to choose from, including more than 50 (somewhat outdated) new releases. I'd love to tell you where I am, but it's CLASSIFIED. pic.twitter.com/iQY1tJBhxW, — Zach Honig (@ZachHonig) September 9, 2017. I will say, however, that the Polaris Lounge experience greatly increases the overall Polaris experience, and is truly the highlight of this trip, besides getting an unexpected free upgrade. The captain was expecting some turbulence right after takeoff and asked the flight attendants to remain seated. For comparison, here is a salad I had on Continental Airlines in July 2012 from Newark (EWR) to Hong Kong (HKG) in Continental’s BusinessFirst. https://t.co/koBeVuLWLL pic.twitter.com/78zUtzEYAH. As of Friday, though, the first retrofitted aircraft is now in service. It could end up flying any route already assigned to a 2-cabin 767, and United may not add the new plane in until a day or two before departure. You really don’t realize just how much food you’ve had until you arrange it in an Instagram collage…, Here's (almost) all of the food I was served on my 6-hr @United Polaris flight from Newark to London. Additionally, this aircraft offers “Channel 9,” United’s live Air Traffic Control feed. Here's the menu for tonight's inaugural (and very short! It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered. United probably has the best (or at least the best in the US) bedding out of all airlines in business class. pic.twitter.com/TzQPPWkUBp. That was the case for this flight. Here, the review switches from a Polaris review to a regular p.s. Just before landing, the purser came through with landing and Fast Track cards, which included instructions for visiting the United Arrivals Lounge at Heathrow. A small hiccup in the grand scheme of things was the entertainment system needing to be rebooted due to the wifi not connecting, but after that it was smooth sailing. When you compare the food on United versus the business class meals served on foreign airlines, you’ll note the HUGE difference. Thanks for reading! Apparently they don't like it when you book last-minute direct turns to London… pic.twitter.com/ROa4DkwCXP, — Zach Honig (@ZachHonig) September 8, 2017. I opted for the stir-fried chicken option, and was not disappointed. After boarding, I found my seat and got settled in for the hop over to Narita. This site does not include all credit card companies or all available credit card offers. United still has a long ways to go when it comes to the Polaris rollout, but I’m glad to see the airline making a serious effort, moving these planes through the process at a regular clip. Any airline, lounge, and/or loyalty program policies may have changed since then. including a detailed look at the Polaris section and economy, TPG and I tried on the preview flight in February, rather than the plastic bowls I saw last week, Touring United’s First 767 With the New Polaris Business Seats, United’s 767 With the New Polaris Business Seats Launches From Newark Friday, First Look: United’s New Polaris Business Seats on the 767-300, Marriott reinstates elite benefit guarantees effective immediately, Check your American Airlines accounts: 2021 rollover elite miles, dollars and segments now posting, Travel industry reconsiders political donations following Capitol siege, Blue Cash Preferred® Card from American Express. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). There’s Wi-Fi available as well, but it isn’t super speedy and seemed to cut out several times during the flight. However, as soon as we got clearance, we pushed back and got ready to head out to Narita. Three years after United Airlines’ Polaris business class seat first took wing in December 2016, the Star Alliance member’s flagship seat has made its way to Australian skies. After we were allowed to walk around, I got up and went to the lavatory to change into comfortable clothes to sleep in on the way to Tokyo. As the meal service concluded, I worked on a few items and then got ready to get some of that much needed shut-eye. Airline: United AirlinesFlight No: UA7Aircraft: B777-200ERRegistration: N74007Seat(s): 2K & 2L (all to myself! 02. For another comparison, are my starters (mezze, soup, and salad) from a Turkish Airlines flight from Houston (IAH) to Istanbul (IST) in May 2017. Since I really needed some peace and quiet at that point, I didn’t visit a United Club on this trip — instead, I stopped by “Club Classified” near gate 120. Don’t hold your breath wondering if the chicken was crispy; it wasn’t. United Polaris meal — breakfast The meal was served at a good pace, and was done about 90 minutes after takeoff. The pre-arrival service had options of a cream cheese omelet, chicken katsu, or a fresh fruit and cereal. ( Log Out / I traveled on United new Boeing 787-10 from Los Angeles to Newark in Polaris Business Class. I know this isn’t a positive review, but I still like United and will continue to hope for better crews and working Wi-Fi. 23 reviews of United Polaris Lounge "About time but the United Club here has really been upgraded - so much better! Got a good view of the sky over the Pacific. Overall the food was pretty good — especially the chilled oatmeal — though I found the meal design to be bizarre. Furthermore, although the service from the crew was awesome, the food itself was lacking, and more reminiscent of a domestic first class trip from Houston to San Francisco than from Houston to Tokyo. This is from a trip that occurred in December 2019. All in all, I had a great experience in United's Polaris class. (The one issue with these seats being so private is that it’s nearly impossible to make eye contact with a flight attendant, so you really are dependent on the call button.) Any airline, lounge, and/or loyalty program policies may have changed since then. While the Polaris soft product (food, service, amenities) rolled out a little early, the full experience, including the redesigned modern seats, launched in early 2017 when United took delivery of its first Boeing 777-300ER. Because I booked this flight less than 24 hours before departure, TSA flagged me for “random” security screening — yes, I got the dreaded SSSS, for my return flight as well. © 2021 THE POINTS GUY, LLC. 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