Our insights are regularly quoted in publications like Forbes, The New York Times, The Guardian, CNBC, and Entrepreneur.com, just to name a few. Be sure you've got the most updated app version. Locate the ride receipt in your email inbox. If you have an issue with a ride, question about your earnings, or want more info about becoming a driver, you have many options to get help. We use cookies to secure, improve, and analyze your site experience and use. Remember, drivers are human, and they make mistakes. Both the Lyft and Lyft Driver apps are equipped with a 911 button that you can tap during any trip. Work when you want and meet cool people. I just started an account with them and didn’t want to use my own phone for working. It will go back to the same operator who answered your question the first time. Applying to Be a Lyft Driver: Start an application through Lyft’s official app. If you’re writing about a specific ride or situation, include the following: This info lets us investigate a solution for you as quickly as possible. You can also contact Lyft at help.lyft.com, or send a Tweet to @AskLyft. And while you may get a response within 30 minutes, the response may simply refer you to the article you’ve already read within the Help Center. Finally, you can consult the Lyft Careers page. An error occurred. By: Brett Helling // Updated: January 7, 2021. You can send your question or report to support@lyft.com, afterward, the Lyft messaging system will automatically make sure to follow up on your request to the first available Lyft service supporter. To do otherwise is unfair and unproductive. On Wednesday morning, executives at Lyft and DoorDash praised the outcome. You should only rate your rideshare driver based on factors they can control. Why would you need to contact Lyft customer service at all? "Uber and Lyft have built their billion-dollar businesses while denying their drivers basic employee protections and benefits for years," Healey said in a … This depends on where you live. The light was red, but allowed a turn on red after coming to a stop. If you are looking for basic help without human interaction, the Help Center is for you. Be nice! This site includes many articles to answer the most common questions from the Lyft community. My first pay should have been deposited on Jan 2,2018. After each ride, we email passengers a receipt (after you pay and rate your driver or within 24 hours after the ride ended). The sheer number of Lyft rides (and the potential for angry customers to abuse the service) would make it a logistical nightmare for Lyft to offer phone support to customers. The support team will give you further instructions, usually asking you to send a direct message with more information, in a timely manner. This depends on the method of support in question. Even in cases where the app isn’t malfunctioning, you might still have a question about a particular feature. You can also choose to be contacted by email if preferred, but you may need to wait up to 24 hours for a response. Absolutely. The Lyft rating system works best if you provide context for low ratings. Whether you’re a Lyft driver or rider, knowing how to contact Lyft customer service can help you solve problems and get answers quickly. I just wanted to ask a question which is not necessarily a complaint. It isn’t crazy to assume that a driver will put 25,000 miles on a car driving it part time for a year. To request a phone call on the Lyft app, simply select the “Help” tab from your app menu, then scroll down to tap “Report safety issue or accident” and select your situation. Using any of the options we listed above to contact Lyft, you can resolve both minor and time-sensitive issues fairly quickly with the help of experts. Platinum drivers (drivers that handle 200 Lyft rides per month) can expect a response within a few hours. You’ll be taken to a form where you can tell us more about your concern and get help from the most knowledgeable team. We send ride receipts to the email listed in the 'Settings' section of your app. The quickest way to get help is to use the Help Center’s search bar above. Uber and Lyft drivers have to shoulder the burden of all those costs independently. Only in emergency situations, as we discussed above. Learn how to file like a pro — hear from Lyft drivers and our partners at Everlance.You’ll learn what it means to file as an independent contractor, whether the “standard mileage” or “actual vehicle expenses” deduction is better for you, and which other deductions you may be eligible for. Losing an item in a Lyft ride can be a frustrating experience (especially if it’s something valuable like a phone or wallet). If you need immediate action, instead of just phone support, make sure to contact law enforcement first. On Facebook, the company usually replies within one hour of an initial message. Luckily, the Lyft customer support team has your back, offering several different channels for you to reach out. Tap a ride in the ‘Earnings’ section of the app if you have an issue relating to … Saturday, Sunday: Closed Site Guidelines Please note: Lyft has put the following new policies in place to ensure that in-person support follows state and local guidance: We’ve been in the rideshare and delivery space since 2014, allowing us to provide you with the most accurate and up to date information about this niche. It’s a comprehensive resource about riding and driving with Lyft. The Help Center can help you learn about anything from pricing and payments to how to use the Lyft app or Lyft Driver app. From there, tap “Contact Safety team” and opt for the Lyft safety team to call you within one minute. Be sure you've got the most updated app version. That said, here are some tips to keep in mind when reaching out to Lyft customer service. If you’d like to drive for … Tap 'Help' in the menu of your Lyft or Lyft Driver app to see options for contacting us. Open the app. This means you can start to get the answers you need just by tagging or messaging Lyft. Even if you’re really angry at your driver, it’s best to remain polite and respectful in your reviews. What are the Lyft customer service hours? The only way to speak to someone from Lyft in real time is via phone. Disclosure: Ridester.com is supported by our users. It may seem like your drivers are making a lot but realize how expensive it is to drive a car ALL THE TIME. Riders and drivers both have a handful of support channels they can use to get help directly from the Lyft support or safety teams. Lyft’s headquarters are currently located at: 185 Berry St #5000 Your best option to find out is to Google “Lyft customer service jobs + [the name of your city].” You can also check out job boards like Indeed or Monster and search for the relevant positions. Sometimes, you will receive a “template” response. Sometimes, it’s far more convenient to pull up an app on your smartphone than to load a web page or talk on the phone. The best way to use the Help Center is by searching with keywords in the query box. A cab driver may pool funds with other drivers in a company that covers vehicle repair costs, group insurance policies, and required documentation costs. Whether you’re a driver or passenger, you may run into issues with the Lyft app from time to time. It would simply be impractical for the company to have one with how many drivers and riders they have. 6. Contact lyft driver within 24 hours of journey – In case the user forgets anything in the cab and need to contact the driver for finding the lost item or any other query. Rideshare apps like Lyft bring convenience into the lives of many users each day, so when issues arise, it’s only natural that you’d expect your support to be convenient, too. San Francisco, CA 94107. If you leave less than five stars, Lyft will ask you to specify what went wrong. Download the app and get a ride from a friendly driver within minutes. A Manchester, New Hampshire, mom has been arrested after sending her toddler daughter to daycare in alone with a Lyft driver, The Sun reports. The critical safety response line and driver support phone line are available 24/7. If this is the case, reply asking for clarification. Find out average driver earnings in your city. Take control of your ride costs, save time with a single solution, and streamline your transportation program. Most of the time, there is mutual respect. Passengers should do the same. Learn how to report an accident, safety incident, or citation. Menu. However it was not. On the Lyft Driver app, you can similarly head to the help center to request a quick call from Lyft. Many passengers don’t understand that certain factors (in particular the price of the ride) are beyond a driver’s control. This rating appears next to both driver’s and passenger’s names in the Lyft app. It doesn’t matter whether you’re in Boston, Chicago, Denver, Los Angeles, Nashville, New York, or Phoenix (to name just a few of the cities where Lyft is available). 5. The process for leaving a Lyft driver review is exactly the same. This helps the company learn how to improve their service, as well as let them know what they’re doing well. All you need to do is fill in your name, contact info, what you need help with, and a description of your needs. Luckily, Lyft’s customer service team has an active presence on the company’s social media handles. If this happens, then you may want to contact Lyft and complain. Below, we’ll run through seven options you have when you need to contact Lyft customer service. Lyft rides typically tend to go off without a hitch, but every once in a while you’ll need to contact Lyft support to resolve an issue. Download the app, and get a ride from a friendly driver within minutes. This is key to leaving a constructive review. If you have several questions, send separate messages, each pertaining to a specific question. We would like to show you a description here but the site won’t allow us. Contact Lyft In-App. My Name is Felicia Busch, I hope that you can help or direct me in the right direction. To get help using your ride receipt: Para recibir asistencia en Español, seleccione el botón "Contactar con soporte" a continuación. Choose the ride you have a question about. You can also try to contact Lyft via in-app support, although they will try to “call … Any other situation does not require placing a call with the hotline. As the official name of the phone line suggests, this support channel is dedicated to time-sensitive issues — especially safety concerns — that require immediate response. Lyft’s Help Center is intuitively designed, and the network of internal pages are intelligently interlinked to each other so that you won’t have any problems navigating through the posts. Some methods, however, are only available to drivers. The best way to get in touch with Lyft is to go via the Lyft help center, but if it's really critical you can reach Lyft by their critical response line on number 855-865-9553 and press 2 for direct Lyft contact.If it's not critical you can get plenty of help by e-mail, help center or common Lyft … In this case, you should let them know so that they can improve, but you shouldn’t be unnecessarily mean about it. An example of a large-scale issue that would warrant mailing the HQ may be when you have a petition that’s been signed by a significant number of drivers that requests action from Lyft. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. Once again, you have some preset options for this, but you can also write a more detailed description of what happened in the box below. Lyft has a huge presence on the most common social media platforms. To make in-person support possible, the rideshare company has set up public Lyft offices — better known as Lyft Hubs — that drivers can visit for anything that can’t easily be resolved over email. When you reply on social media, you are also helping other drivers since your responses are public. Another easy way to contact Lyft is by submitting a ticket through this online request form. Hours: Monday - Friday: 9 AM - 5 PM. Bear in mind that you can always use your driver or passenger rating to note any poor behavior (and ensure you won’t be matched again). # Lyft . Anyone who is interested in becoming a Lyft driver can get assistance for the sign-up process at their local Lyft Hub or by using the request form or social media. Some new rideshare drivers are confused about what constitutes an “emergency,” so here it is: Still, this safety feature is not a replacement for calling 911. Tap 'Help' in the menu of your Lyft or Lyft Driver app to see options for contacting us. Can I visit a Lyft Hub if I’m not a current driver? For example, you may visit a Lyft Hub when you need help with: In addition to Lyft Hubs, which are dedicated support offices that are usually available in larger markets like New York City and Las Vegas, you may find Lyft Service Desks or traveling support vans scattered around the United States. However, be aware that there’s no guarantee that you’ll get support or a response through this channel. If you double as an Uber driver or rider, it can be helpful to understand how to reach customer service on both of your smartphone apps. In 2014 he acquired Ridester.com to share his experiences with other drivers. Cookie Notice. In most cases, the rider doesn’t need to report an accident. See our Affiliate Disclosure for more information. Social media is a great way to get quick responses from large companies since they value their brand reputation more than anything else. Drivers are encouraged to schedule an appointment for support or service. {{#message}}{{{message}}}{{/message}}{{^message}}Your submission failed. The server responded with {{status_text}} (code {{status_code}}). Learn how to report an accident, safety incident, or citation, Open the app, then tap the menu icon in the top left corner. The company constantly updates the help center page with new questions and answers and up-to-date information. Please contact the developer of this form processor to improve this message. On Twitter, the rideshare company’s official customer support account is @AskLyft. Since the representatives receive many requests for the same (or similar) information all the time, it’s much easier for them to give a cookie-cutter answer. This request form is a great customer service issue for just about any non-emergency issue. Their application just on exchanges of money and services, but allowed a turn red. 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