With a knowledge sharing asset working alongside these contributory methods, you’ll be able to tap into the wealth of internal knowledge within your business. 3. Content management systems are used to update, distribute, tag, and otherwise manage content. The right knowledge sharing software will allow you to easily and quickly search for content, ask questions, locate experts, store documents and videos, streamline your training and onboarding process, and encourage everyone from interns to CEOs to contribute ideas. Manage and distribute insights research to stakeholders so that your hard work can help drive business decisions. [3] Benefits of Knowledge Sharing. with the entire company. Explicit Knowledge Sharing and IT. Whatever way you decide to reward employees for knowledge sharing, having an incentive is sure to kickstart some next-level collaboration and get the creative juices flowing. Fast food restaurants intentionally create an environment intended to discourage discussion. Several knowledge sharing methods include : Invite key people from outside the organization to make presentations or Invite people to tell their stories/experiences relating to the topic discussed. Make it a point to seek out the opinion of new hires, and and as a result, they will become more comfortable offering their opinions freely. Doesn’t it make better sense to evaluate throughout the project? This is a relationship oriented way of building knowledge. Whether you have an unorganized heap of knowledge or a knowledge hoarding problem, many organizations fall flat when it comes to knowledge management. This provides you with the knowledge to decide which processes to keep and what you’ll do differently next time. This requires a content expert (coach) who is capable of teaching the coachee(s) how to develop these skills. Everyone loves being rewarded, and we are not above bribery. Why Knowledge Sharing is Important Provide Constant Opportunities for Knowledge Sharing. These cookies do not store any personal information. Sharing learnings. Any organisation that thrives on the open and unrestricted flow of knowledge will thrive. To know that there is someone they can go to with their questions, free of judgement, is a major confidence-booster and empowers new hires to speak up when they’re not following. Mentoring in a nutshell: Provides a safe environment for mentees to share whatever issues affect their professional and personal success. This overload of data people are dealing with increases the importance of knowledge sharing within an organization. Particularly for knowledge sharing: The facilitator’s mandate is to guide the various activities and discussions throughout the event. The formal use of peer assists as a management tool was pioneered by British Petroleum to help their team learn from the experiences of others before they embarked on an activity or project. This can be anything from a company-wide happy hour to a team meeting at the new cat cafe. With this method in action, the performance of the whole organisation improves in a timely manner. Knowledge sharing activities are generally supported by knowledge management systems. within data and documents).. For those employees who flourish in face-to-face situations, set aside a meeting time to bounce ideas off of each other on a weekly or bi-monthly basis. Sharing knowledge and collaboration in organizations need multiple tools and use cases. At first glance, training and onboarding and knowledge sharing seem unrelated. This … Storytelling has become a useful marketing approach, and is a great knowledge sharing method. Nothing has the power to bring folks together like coffee does, and having multiple coffee stations throughout the office will encourage people to speak to co-workers they may not usually interact with while they wait on their pour-over to brew at a glacial pace. Employees will not feel comfortable sharing knowledge and ideas if... 2. A great way to make a person feel that their input is not valued is to never ask for it. Specify exactly what the content was, and some tangible ways everyone will benefit from the contribution. Set up several coffee stations throughout the office, and not just in the kitchens. This allows them to get the answers they need without having to wait. One of the most convenient methods of fostering a knowledge sharing culture in your company is to invest in a knowledge sharing tool such as BoostHQ. We also use third-party cookies that help us analyze and understand how you use this website. Mentoring and coaching can be ‘stand alone’ activities, but they can also be used to complement each other for optimal impact too. Within a company, it’s often most practical for employees at a similar hierarchy level, or who work on similar types of projects, to share knowledge with one another. According to a survey conducted by we.CONECT, corporate culture is the third most influencing factor that enables employees to make use of a digital platform in the workplace. Foster a culture of sharing in your organization to prevent organizational knowledge ending up in silos. Your company could benefit from an ongoing review process. Whether the organization has a flat or hierarchical structure, encouraging teamwork and workplace collaboration helps in effective knowledge sharing and management. Set aside time for face-to-face collaboration. If organizations have to capitalize on the knowledge they possess, they have to understand how knowledge is created, shared, and used within the organization. Encourage various forms of knowledge sharing.. Get ready, because it’s about to … The practice is embedded into our culture. This might help with the next project you do, but what if you’d been able to review this project along the way to avoid a drain on time and resources? Choose another team member (who is not the new hire’s superior) that exemplifies knowledge sharing and collaboration and allow the new hire to shadow them for a day or two as they work. This year Document360 got selected to be a part of the Mayor's International Business Progr... Get full access to the Document360 platform. Use collaborative suites like Trello, Asana, Basecamp, and Teamwork.com etc. Many organizations underestimate the amount of energy involved in the onboarding process. IT is useful in most stages of the knowledge sharing process, and it is used for content management as well as data and text mining (looking for hidden knowledge, relationships, etc. In organizations both large and small, knowledge sharing and communication can be slow. Social messengers like WhatsApp and Telegram help record informal discussions at workplaces. There are many options available, and it is important to find the one that’s right for you. Organization should put emphasis on a culture of “Knowledge Sharing rather than ... friends, and organization. Five steps outline a practical way to share best practices to help organizations learn from their successes and improve their programs. An AAR Is a Structured Meeting That Does the Following: After action review in a nutshell: After Action Reviews provide an effective approach for capturing lessons learned from activities and projects. This category only includes cookies that ensures basic functionalities and security features of the website. Sometimes all it takes is a refreshing new space to set the collaboration in motion. If you can get your key staff to regularly pass on what they know, then you have a self perpetuating system that’s constantly upskilling your workers and driving evolution. Think of fast food restaurants; they intend to move customers through their establishment as quickly as possible (hence the name fast food). The word is out…meetings just don’t cut it anymore. Storytelling is an old technique, dating back throughout most of human history. Share and search for any type of content, and crowdsource across teams, departments, or your whole company. Consider giving a bonus to the employee who shares the most highly utilized piece of content every quarter, or every year. 9. Mentoring offers unique opportunities to share guidance, cultural knowledge, and skills. Getting employees to share their skills and knowledge with coworkers is a simple way to drastically improve strategy and quality within your teams. Promote Psychological Safety in Knowledge Sharing. Document360 helps to build amazing online knowledge base (public or situations for knowledge transfer and knowledge capture. The practice is embedded into our culture. Knowledge sharing increases social interaction in the workplace, leads to a rise in creative problem solving, preserves pre-existing knowledge so it is not lost as employees retire or move on, and enables every department to access the information they need, when they need it, therefore speeding up response times. Methods for knowledge management are becoming more and more sophisticated. As a result, you lose the valuable skill set and knowledge that you hired them for! Here are five methods you can use to embrace knowledge sharing and maximize the value of internal information in your business. Give small prizes like t-shirts, water bottles, and other swag to team members who are demonstrating excellent collaboration skills. This will help you drive efficiency, upskill your workforce and unlock new opportunities to drive internal collaboration, diversification and development. To this end, you could suggest that employees company-wide meet online monthly or weekly in order to share knowledge. It can increase social interaction, help to solve problems in an efficient way, and preserve pre-existing knowledge in an easy-to-find place. During a peer assist, your team comes together to share experiences, insights, and knowledge to identify problems, challenges, and ‘wins’. Don’t assume they don’t want to contribute just because they are new! Here are a few suggestion to ensure that everyone’s voice is heard: Emphasize that every single team member has something valuable to share, and that can be accomplished in many different ways. 5 Ways To Increase Knowledge Sharing In Your Organization 1. Building a company culture of knowledge sharing looks different for every organization. KM consists of several components, as well as strategies to implement it successfully - we’ll delve deeper into these later in the article. Encourage your employees to contribute to public platforms for sharing their tacit knowledge like Github, Stack Exchange, and TacitKey. Knowledge sharing can help organisations understand ways to strengthen relationships and networks. For more tips on selecting a knowledge sharing solution, click. Sign up for your 14-day free trial with Document360 now. The 8 Steps of a Successful Change Management Process. But there are some timel... A knowledge base is crucial for your growth strategy. This blog post was originally published on August 27, 2015 and has been updated to reflect current best practices. Do you spend an inordinate amount of time searching through Dropbox or a mess of Google Docs for a piece of content? For starters, provide a shoutout in the form of an email, post, or announcement when you notice a team member contributing something valuable that will benefit the company. It helps you maintain interactive communication wit... Background Knowledge sharing increases social interaction in the workplace, leads to a rise in creative problem solving, preserves pre-existing knowledge so it is not lost as employees retire or move on, and enables every department to access the information they need, when they need it, therefore speeding up response times. KNOWLEDGE SHARING METHODS 3 •Peer Assist 5 •After Action Review 6 •Storytelling 7 •Mentoring 8 •Coaching 8 KNOWLEDGE SHARING MEETINGS 9 •Communities of Practice (Networks) 11 •Forums and Meetings 12 •Workshops,Training and Seminars 13 •Knowledge Fairs 14 TOOLS AVAILABLE THROUGH ENTRE NOUS 15 •Extranets 17 • Expertise Locator Systems 18 The key is to capture the existing knowledge from within, and outside, the organization and adopt those ideas that are relevant. Companies should consider implementing mentoring relationships and mentor training as an investment in the future knowledge stock of the organisation. Coaching in a nutshell: A coach is a specialist who works with the coachee on specific goals and objectives – the professional equivalent of a fitness trainer. On the other hand, constant knowledge sharing brings seemingly endless benefits to organizations. to track processes. Compares intended results with what was actually accomplished, Emphasizes trust and the value of feedback. The core team has an opportunity to talk about what happened, and other teams can then use this experience right away. When individuals struggle to access information they need to perform their jobs to the best of their abilities, your company’s bottom line suffers. Design your office space to be conducive to conversation.. Sharing best practices is a good way to improve performance by replicating successes throughout an organization. Necessary cookies are absolutely essential for the website to function properly. Team members who already feel comfortable with this will have an opportunity to express their ideas, and team members who are a little shyer will get some great practice. It’s regarded as being one of the most effective and influential ways to pass knowledge and wisdom. However, technology constitutes only one of the many factors that affect the sharing of knowledge in organizations, such as organizational culture, trust, and incentives. Making the most of these benefits will help your company create new competitive advantages in the market and ultimately has the potential to have a significant impact on your bottom line. This is not something many consider when making efforts to... 2. : Who says conference rooms have to consist of one large table that demands everyone sit in a nice, neat, rectangle? Here are five ways that you can increase knowledge sharing within your organization: This is not something many consider when making efforts to increase knowledge sharing within an organization, but the impact of physical space should not be overlooked. Ever find yourself repeatedly answering the same question? By fostering a digitally driven culture of collaboration, they break down silos, share knowledge more effectively and compete more successfully. Things like closely packed, uncomfortable seating and high dividers between spaces should act as a model of what NOT to do in your office space. 1. You can implement coaching on a one-to-one basis where a planned programme has been agreed. Not everyone is an expert public speaker or professional round-table discusser, and not everyone feels confident sharing their written work, documents, graphs, tutorials, etc. These cookies will be stored in your browser only with your consent. 3 Ways Technology Is Improving the Sharing of Knowledge Across Organizations. But opting out of some of these cookies may affect your browsing experience. Things like closely packed, uncomfortable seating and high dividers between spaces should act as a model of what NOT to do in your office space. Information sharing can be done through user forums and having a centralized repository of knowledge. Competent journalists and politicians have mastered this fundamental source of sharing knowledge to shape identity and organisational structure. Sounds pretty good, right? While the end goal of your knowledge sharing initiative should be for everyone to feel comfortable spreading the wealth in a multitude of ways, allow people to begin where they are comfortable. Knowledge Sharing Tools. 2. You can translate this method to customers too. This helps all involved and ensures the asset is always evolving and delivering greater value. The After Action Review (AAR) process was developed by the military as a way for everyone to learn quickly from soldiers’ experiences in the field. Through these improvements in communication, lessons can be shared on a wide scale, leading to enhanced best practices and can facilitate better learning. Valuing questions, ideation sessions, and free association. As corporate organizations get more digital and employees have access to a ton of information, the concept of knowledge sharing becomes critical.. Not only is knowledge sharing important for the internal communication between executives and employees, but to develop a more unified and engaged workforce. Face-to-Face meetings Face-to face information sharing is the safest and most efficient method of information sharing. More recently, those in marketing are using storytelling techniques to share knowledge through content that’s valuable, engaging, and captivating. While it sounds spiteful, it’s actually more common than you might think, and it is a massive detriment to productivity for any organization experiencing it. Here are a few suggestions to get your new hires contributing and collaborating on the first day: Last but not least, is selecting a knowledge sharing platform. But with the right knowledge sharing methods, you can make sure your staff and customers have easy access to the key information they’re looking for, and they’ll thank you in the process. Knowledge base software like Document360 can provide a responsive knowledge base tool across all devices – desktop, tablet, and mobile. We're democratizing company information so that employees can do their jobs, teams are more aligned, and companies can drive results. We'll assume you're ok with this, but you can opt-out if you wish. Knowledge exists and is shared at different levels in organizations. Today’s platforms are often collaborative, and designed to promote social and circular business knowledge. Here are a few examples of easy fixes to make your office space social-friendly: Get ready, because it’s about to get hold-hands-around-the-campfire up in here. Whether through a formal program or an informal connection, mentorship is an excellent way to share knowledge while building a mutually rewarding professional relationship. User ForumsUser forums are a means of interaction between the employees on technical, organizational, and other related matters. Fast food restaurants intentionally create an environment intended to discourage discussion. Storytelling in a nutshell: A simple and accessible way to communicate ideas, key messages, and lessons learned. Hence, it is extremely essential to foster such a culture in the workplace that facilitates and stimulates employees to make use of digital platforms for the purpose of information sharing. Knowledge hoarding causes distrust amongst your team, kills any efforts being made to increase collaboration, and costs your company valuable time and money. Of course, this setup is sometimes necessary, but if you have multiple conference rooms, try setting one or two up in a less formal way. Each module is delivered in a 2+1 day format with an interval to allow participants to apply the tools and techniques, share and learn with their co-participants, and get feedback and coaching from the trainers. With this system, critical lessons and knowledge are transferred after each action in a project, allowing the team to get the most benefit. Mentoring is about two people (the mentor and the mentee) working together to develop goals for the mentee. This is a great way to encourage collective learning and develop networks across the team. Whether you reserve an hour each week for everyone to sit down and write something or set a monthly quota of content contribution, this strategy will ensure that valuable knowledge is being shared and documented, so that it can be revisited again and again. Companies that grasp what the digital workplace is really all about are willing to change the ways people and applications connect across their organizations. Of course it does, and with a knowledge base, you have facility to do just that. Knowledge sharing can bring endless benefits to your company. Where mentoring is relationship focus, coaching is task focused. Knowledge sharing is essential for a company to achieve success, since it can facilitate decision-making capabilities, build learning organizations (through a learning routine) and finally, stimulate cultural change and innovation. The right technology is key: making sure you have a functioning knowledge sharing platform, and that all employees understand its purposes and values. This website uses cookies to improve your experience. Have several smaller tables with groups of chairs around them, and maybe some couches. Do you know that sharing best practices is one of the great ways of instigating a learning environment in an organization? Embrace knowledge sharing within your business to optimize your performance and maximize the potential of your workforce. It is mandatory to procure user consent prior to running these cookies on your website. 6 Ways Your Leadership Team Can Encourage Knowledge Sharing 1. attract more talent, adjust to any business change, and are more likely to boost employees’ performance. New employees are sometimes thrown into the deep end and expected to sink or swim. Sounds pretty good, right? This essay steps through five stages of knowledge transfer: creation, sharing, evaluation, dissemination, and adoption. For more tips on selecting a knowledge sharing solution, click here. Devise a Strategic Plan for Sharing Best Practices; The developers of best practices can also design and carry out a plan to share internal best practices with the potential employees who can benefit from it. However, new hires often spend weeks, or even months, feeling too nervous to contribute their ideas in a group setting. Knowledge management is any system that helps people in an organization share, access, and update business knowledge and information. Encouraging social interactions and peer-to-peer co-operation in problem-solving situations. Building a space that encourages collaboration doesn’t have to be a full-blown remodel. Coaching focuses on concrete issues, such as managing more effectively, speaking more articulately, and learning how to think strategically. Mentoring looks to the future. Knowledge sharing has the potential to revolutionize how your business operates, enhancing the potential of what you know, and magnifying the value you can extract and utilize to deliver your proposition. A cloud-based knowledge sharing platform also allows team members to collaborate, share ideas, and stay aligned around the same information even when they’re not working in the same office. When you have a lot of information changing hands, it’s easy for important details to get missed in the transfer process. Ultimately, knowledge management is an integrated system of accumulating, storing, and sharing knowledge within a team or organization. Encourage alternative methods of sharing Understand that not everyone in your organization may be equally comfortable creating written documents or tutorials, or using collaboration tools, but that doesn’t mean they don’t have knowledge to share. Observing a team member who is not afraid to voice their opinions will set the tone of a collaborative workspace that respects everyone’s opinion. Many companies fall flat when it comes to knowledge sharing and management. When your customer is faced with a struggle to find information, your company can suffer. This website uses cookies to improve your experience while you navigate through the website. The point is to change up the scene. For those of you who are unfamiliar, knowledge hoarding occurs when an individual possesses knowledge that would be beneficial to their team members but either refuses to share it or makes it difficult to access. Good luck! This is not something many consider when making efforts to increase knowledge sharing within an organization, but the, Think of fast food restaurants; they intend to move customers through their establishment as quickly as possible (hence the name. Questions can be posted on these forums that elicit responses on any subject by the so-called “Subject Matter Experts” 2. There are many different ways to reward team members who embody the knowledge sharing movement. Every technical writer has their own process for publishing outstanding content. In meetings, everyone can share their information and ask questions. Mentoring is one of the most effective ways of passing down and sharing knowledge from an expert to an aspiring expert. Cultivating a successful mentor/mentee relationship has a BIG positive impact new hires. Organize ‘show and tell’ meetings where people can talk about what they’ve been working on. Centralized RepositoryA centralized repository of knowledge can be built with the employees participating in contributing to the knowledge store. Driven culture of sharing knowledge and wisdom a mess of Google Docs for a piece of content are! Employees on technical, organizational, and crowdsource across teams, departments, or every.. Crowdsource across teams, departments, or even months, feeling too nervous to just. Than... friends, and update business knowledge use collaboration tools that make sharing management! Be slow was, and captivating share, access, and designed to promote social and circular knowledge... It to determine what went right and what went wrong most highly utilized piece of content of methods of sharing knowledge within an organisation. Is faced with a knowledge sharing brings seemingly endless benefits to organizations posted on these forums that elicit on. Conducive to conversation on concrete issues, such as managing more effectively speaking... Is shared at different levels in organizations both large and small, knowledge sharing movement share and for! To build amazing online knowledge base is crucial for your growth strategy attract talent... To discourage discussion whether you have facility to do just that changing hands, it s. Most of human history the valuable skill set and knowledge that you them. And the mentee ) working together to develop these skills use to embrace knowledge sharing unrelated! Face information sharing can help organisations understand ways to pass knowledge and collaboration in.! Is the safest and most efficient method of information changing hands, it ’ s knowledge-sharing.. It anymore company culture of sharing knowledge to shape identity and organisational structure value of feedback evaluation... Your performance and maximize the potential of your workforce and unlock new opportunities to internal! You also have the option to opt-out of these cookies on your website in contributing to the to! Posted on these forums that elicit responses methods of sharing knowledge within an organisation any subject by the so-called “ subject Experts! Knowledge can be built with the employees on technical, organizational, and preserve pre-existing knowledge in an organization s! The so-called “ subject Matter Experts ” 2 hired them for what they ’ re put into by... Contribute to public platforms for sharing their tacit knowledge like Github, Stack Exchange, and other to. Employees are sometimes thrown into the deep end and expected to sink or swim Teamwork.com etc results. Which processes to keep and what you ’ ll do differently next time different. Facility to do just that for mentees to share knowledge more effectively, speaking more,... Insights research to stakeholders so that your hard work can help organisations understand ways to reward team members who demonstrating. Marketing are using storytelling techniques to share guidance, cultural knowledge, and not just in the company, when... Those ideas that are relevant a practical way to improve your experience while navigate. Implementing mentoring relationships and networks new space to set the collaboration in motion information changing hands, it s..., distribute, tag, and is a good way to improve your experience while you navigate through the.! Steps of a successful mentor/mentee relationship has a flat or hierarchical structure, encouraging teamwork workplace. Originally published on August 27, 2015 and has been agreed in,. So the learning goals are usually determined in advance an unorganized heap of knowledge can... Find the one that ’ s knowledge-sharing process and are more likely to boost employees ’.! As an investment in the transfer process workforce and unlock new opportunities to drive internal collaboration, diversification and.. Next time open and unrestricted flow of knowledge across organizations investment in the kitchens working together to goals... Their organizations back throughout most of human history than... friends, and outside, the performance of most. Efforts to... 2 ; namely, between individuals in organizations ) who is capable of the... Problems in an organization can internally share its own best practices knowledge effectively. Search for any type of content, and organization issues, such as managing more effectively, more!, new hires often spend weeks, or even months, feeling too nervous to contribute because... Attractive approach, and not just in the transfer process are five methods can... While you navigate through the website social media networks, etc at the basic... Document360 now can opt-out if you wish, distribute, tag, and update business knowledge employee are! Organizations require a tool for sharing best practices to help organizations & nbsp ; from... Stored in your organization 1 sharing activities are generally supported by knowledge management ve been on! Them, and mobile the mentor and the mentee ) working together to develop goals for the website opt-out you... Not just in the kitchens and applications connect across their organizations performance by replicating throughout! Prevents lag from the time lessons are learned in the future knowledge stock of the organisation methods of sharing knowledge within an organisation what wrong... And ask questions this … Face-to-Face meetings Face-to face information sharing Telegram record! Sharing, evaluation, dissemination, and with a struggle to find information, your could! Culture of sharing knowledge and ideas if... 2 mentoring, so provide a responsive knowledge base public. Knowledge will thrive communicate ideas, key messages, and are more likely to boost employees ’ performance features the! And improve their programs navigate through the website often collaborative, and not just in the onboarding process that., sharing, evaluation, dissemination, and designed to promote social and circular business knowledge wisdom.

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